Voiceguide Crashing

[Guest Keith Corbett]

We run Voiceguide v5.2.1005 on Windows 2000 and are experiencing intermittant crashes, which I'm trying to diagnose.

 

The problem is when I turn on logging with the following in Vg.ini :

 

[TraceLog]

;LogDebugToFile: 0=do not log, 1=always log to file c:\VoiceGuideLogMMDD.txt

LogToFile=1

;TraceLevel : only messages at that trace level or lower will be printed. (max trace level setting is 10)

TraceLevel=10

 

then restart Voiceguide, I get no output file at either c:\VoiceGuideLogMMDD.txt or C:\Program Files\VoiceGuide\log\....

 

Can you please explain what to do to turn logging on.

[Guest Guest]

The above is with a view to eventually resolving our intermittant crashing problem. Could you please look at this issue aswell.

 

Thanks

[SupportTeam]

Please update to the latest release of VoiceGuide available from our WWW (v5.2.3)

 

If problems still persist please post a screenshot of what you see on the screen when the problem occurs.