Dialogic D4pci Transfer Problem

[Guest Joe Martinez]

I have a Dialogic D4PCI card and IVG 4.8.42.

 

I can't seem to get the call to transfer to the number of my choice. Here is my PBX Transfer string:

 

!,#90,x#

 

This is the correct string for my telco, but it doesn't work. Here's the interesting part. If I change the string to something like:

 

!,#90,3756186#

 

In effect, I've removed the variable and hard-coded the phone number. This works for some reason. It's like the phone number that IVG is sending isn't coming through into the variable. Here is a snippit of my IVG trace:

 

01623 5 [steven] Transfer Call

01623 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

02023 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

02023 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

02033 5 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

02033 5 [steven] Blind Transfer (TAPI) to 3756186

02033 5 lineBlindTransfer(66047,3756186,0) in LsXferStart => 66013

09664 5 tapie callstate ONHOLDPENDTRANSFER 66047 0 0

11337 5 tapie linedevstate 2048 0 0

11337 5 tapie callstate IDLE 66047 0 0

11337 5 WorkingMode@Idle=BlindTransfer

11337 5 TimeoutClear

 

Any idea why it would work correctly with the phone number hard-coded, but not with the variable?

 

-Joe

[SupportTeam]

A Blind Transfer would not send the #90 etc signals by defualt..

 

Whatever method you are using now to get it working I'd suggest you just replace the 3756186 with the the Result Variable expression which stores the transfer-to number.

[Guest Joe Martinez]

I don't quite understand what you're suggesting I do.

 

I know the blind transfer function of IVG doesn't send the #90, etc. That's why I put that in the PBX transfer string for the Dialogic card.

 

As I said, if I go into the properties for the Dialogic card and set set the PBX Transfer string to:

 

!,#90,3756186#

 

then it correctly transfers to that phone number (3756186).

 

But, if I set the string to:

 

!,#90,x#

 

then it doesn't work. The "x" is supposed to represent the phone number that IVG passes via the lineBlindTransfer command. In IVG, I am using the Transfer module, selecting Blind Transfer, and setting the phone number to 3756186 However it isn't working. Somehow the Dialogic card isn't getting the phone number unless I hard code it into the PBX transfer string.

 

What exactly are you recommending that I try doing?

 

Thanks,

Joe

[SupportTeam]

Can you try putting the !,#90,3756186# in a Play module?

 

The Play module will send the DTMFs and hookflashes exactly as specified - so that should work for you.

 

The strings specified in Dialogic TSP Config are only used for announced transfers.

[Guest Joe Martinez]

If I add a Play module, my choices are "Sound File" or "Text to Speak". I don't see an option for playing DTMF tones. Where exacly would I enter the string?

 

-Joe

[SupportTeam]

Where the filename of the sound file to play goes.

 

See bottom of: http://www.voiceguide.com/vghelp/html/modPlay.htm

[Guest Joe Martinez]

Ok, nevermind. I figured it out. Using a Play module works perfectly!

 

Thanks!

 

-Joe