Voicemodem With No Announcemassage Detect Human

[Guest oded]

Hi

I am using smartlink voicemodem (conexant chip), no AnnounceMassage wav file.

that way the OnHuman script specified is being played whether human/answering machine or nobody answers the outbound call, and redial and escalation doesn't work (I guess because the call is treated as answered anyway).

 

the first module in the script $RV checks whether human wishes to continue (1 key pressed), cancel (2 key pressed), or nobody/answering machine answers.

 

Is there a way of using redial or escalation without using AnnounceMassage wav file?

Is there a way of using AnnounceMassage wav file and identifying which key was pressed to enter the OnHuman script?

[SupportTeam]

When using voice modem the call is only treated as answered if "1" is pressed during the "please press 1 to accept this call" message.

the first module in the script $RV checks whether human wishes to continue (1 key pressed), cancel (2 key pressed), or nobody/answering machine answers.

...that caller's response is not stored in any RV, so I'm not too sure what you are checking here...

 

Best if you could post the script you are using and also please post a copy of VoiceGuide's Debug Printout which captures the outgoing call.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.