VoiceGuide IVR Software Main Page
Jump to content

Detect Hang Up?

Recommended Posts

Hi,

 

I also wondered is there anyway I can detect a hang up in any modules just like the way the modules detect number pressed?

 

That way I can assign something like:

 

on {hangup tone} goto [Hang up]

 

Anything like that? I am using a Voice Modem for demonstration purposes and it seems after the caller hangs up, the system still plays all the retries of the current module until it timeout, then hangup. This will eventually takes 20-30 seconds before it hangs up. I would like to speed things up...but company is not getting the Dialogic card anytime soon.

Share this post


Link to post

Voice modems are not very good at detecting hangup/disconnect tones - and looks like your modem does not detect the disconnect tone of your PBX/Phone company at all.

Share this post


Link to post

Thanks. I think so too.

 

Anyway, I found email the trace, I was confuse initially with the MMDD which stands for Month/Day...didn't read the .INI file properly.

 

 

An error about it:

103705.83 0 smtp SendFailed 530 5.7.0 Must issue a STARTTLS command first

103705.83 0 smtp Status Closing Connection...

 

 

How can I send the STARTTLS command? Any options for that?

Share this post


Link to post

It seems your SMTP server requires an authenticated and secure connection - like an SSL type connections that you have when connecting to 'SSL Secure' web sites/pages.

 

This is not supported at this stage. Only normal plain SMTP connections are supported.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×