Wrong Hookflash Length

[Guest Gerrit Olivier]

I am using a D/4PCI card in a 4 line VG application. All is working well except when I try to do 3-way conference calling.

 

My service provider has enabled 3-way conferencing and I have tested it manually with a normal handset. When I perform the same action with VG the caller does not get a transfer in progress tone, but a different tone (as if the call was disconnected).

 

The called number does not ring and the 3 calls can not be connected together.

 

Why would it work manually but not automatically?

 

gerrit@cestates.co.za

[SupportTeam]

a different tone (as if the call was disconnected).

Sounds like the Dialogic card's hookflash length is set too high.

 

Read the VoiceGuide Help file's "Configuring Call Transfers and Conferencing" section: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

[Guest Gerrit Olivier]

I have set the time on 100ms, 200ms, 350ms and 500ms with the same results.

 

Please find attached a copy of the trace log file.

New_Text_Document__3_.txt

[SupportTeam]

Trace shows that hookflash is taking a long time:

012756.88 19 tapic lineGenerateDigits(65697,!,0) => 0

012757.55 19 generate LINEGENERATETERM_DONE

Have you set the hookflash length both in .PRM file and in the TSP? Did you restart the Dialogic service after making the changes?

[Guest Gerrit Olivier]

Thank you, but how long should the hookflash length be?

 

100ms or 250ms ?

[Guest Gerrit Olivier]

Thank you. I edited the .prm files and it is working fine.

[SupportTeam]

Most PBXs and Telco Switches like their hookflash at around 100ms.