Guest dmurrle Report post Posted 12/15/2004 10:20 PM Hi, I hope somebody will have the answer about that. I try to figure out where I can change how much ring the dialer wait until it begin to start. Because actually he start to send messages after 2 rings but in my outdialque file it should ring during 60 seconds.... Any help would be greatly appreciated. Thank's Dom Inside the mdb ID PhoneNumber ActivateTime DayTimeStart DayTimeStop DaysCallAllowed LineSelection Priority AnnounceMessage Script OnAnswerMachine RV AnswerTimeout CallRetriesLeft DelayBetweenRetries OnNotConnected EscalationCalls 29 667,0 412152316 0 2359 MoTuWeThFrSaSu ,, 1 AcceptAutoCall.wav C:\Program Files\VoiceGuide\Scripts\Answer and Record\alarm.vgs AcceptAutoCall.wav [CustomerID]{44563} 60 0 0 none my log 231910.65 0 dial start any summary:|1:rdy=0| 231911.60 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 231911.60 1 ScriptEventCode 9013 iLineState=900 231911.66 1 dial [30,667,0,0,0,2359,MoTuWeThFrSaSu,,,,1,AcceptAutoCall.wav,C:\Program Files\VoiceGuide\Scripts\Answer and Record\alarm.vgs,AcceptAutoCall.wav,[CustomerID]{44563},60,0,0,,none] 231911.67 0 dial callque update id=30 next call time 0412152321 231911.68 0 dial callque DB update returned 231911.68 1 dial found entry: tel[667,0] ann[AcceptAutoCall.wav] vgs[C:\Program Files\VoiceGuide\Scripts\Answer and Record\alarm.vgs] am[AcceptAutoCall.wav] 231911.70 1 Dialing: 667,0 231911.70 1 MakeCall => 66495 231911.71 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE 231911.71 1 TapiCbTrigSet 66495 7002 231911.73 0 dial start any summary:|1:dial=0| 231911.73 1 tapi Reply (LineEvReply) ok 66495 0 231911.73 1 TapiCbTrigClear 231911.74 1 callstate DIALING 66393 0 0 231911.75 1 callstate PROCEEDING 66393 0 0 231918.67 1 callstate CONNECTED 66393 0 0 231918.67 1 callstate CONNECTED 66393,0,0 231918.69 1 WorkingModeTAPI@Connected= 231918.69 1 WorkingModeScript@Connected= 231918.70 1 rv add [CustomerID]{44563} 231918.70 1 rv add [OutDial_RetriesLeft]{0} 231918.70 1 rv add [$RV_STARTTIME]{15.12.2004 23:19:18} 231918.70 1 rv add [$RV_DEVICEID]{1} 231918.70 1 rv add [$RV_CIDNAME]{} 231918.71 1 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 231918.71 1 rv add [$RV_CALLEDNUMBER]{667,0} 231918.71 1 Dialing: Playing introduction message 231918.73 1 play set playid=728140 231919.48 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Answer and Record\AcceptAutoCall.wav] 231919.48 1 timer clear 231919.48 1 wa(6672,72814000) 231926.16 1 play end current play (playid=728140) 231926.18 1 ScriptEventCode 8001 iLineState=1150 231926.19 1 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED 231926.20 1 Replay 1/10 (see VG.INI section [VGDialer] entry AnnReplay) 231926.22 1 play set playid=735631 231926.37 1 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Answer and Record\AcceptAutoCall.wav] 231926.38 1 timer clear 231926.40 1 wa(6672,73563100) 231930.65 0 btn Hangup on line 1 231930.66 1 ScriptEventCode 9001 iLineState=1150 231930.66 1 LsDialoutPlayAcceptAuto EV_TIMEOUT_HANGUP 231930.66 1 rv add [Hangup Time]{15.12.2004 23:19:30} 231930.67 1 Hanging up call... 231930.70 1 RecSoundStop ok 231933.09 1 PlaySoundStop err=0 231933.09 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 231933.10 1 Waiting for a call... 231933.11 1 fnHangupCall end 231933.21 1 callstate DISCONNECTED 66393 1 0 231933.21 1 ScriptEventCode 9250 iLineState=900 231933.21 1 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 231933.22 1 rv add [Hangup Time]{15.12.2004 23:19:33} 231933.22 1 Hanging up call... 231933.23 1 RecSoundStop ok 231933.23 1 PlaySoundStop err=0 231933.24 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 231933.24 1 Waiting for a call... 231933.25 1 fnHangupCall end 231933.25 1 callstate IDLE 66393 0 0 231933.25 1 WorkingMode@Idle= 231933.26 1 timer clear 231933.26 1 LineState(iLineId).iVgsIdx = 0 231933.27 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 231933.27 1 tapi Reply (LineEvReply) ok 66342 0 231933.28 1 tapi Reply (LineEvReply) ok 66359 0 231934.18 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 231934.18 1 ScriptEventCode 9008 iLineState=900 231934.18 1 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 231934.19 1 ReinitTelephony due to IDLE 231934.19 1 tapic lineDeallocateCall(MainCall:66393) 0 231934.28 1 lineOpen(1)=> 231934.28 1 Waiting for a call... 231934.29 1 LineHandle=66308 231934.29 1 timer set 10 EV_TIMEOUT_ATERIDLE_ALLOWOUT 231935.13 0 dial start any summary:|1:rdy=0| 231936.14 0 dial start any summary:|1:rdy=0| 231937.16 0 dial start any summary:|1:rdy=0| 231938.16 0 dial start any summary:|1:rdy=0| 231939.17 0 dial start any summary:|1:rdy=0| 231940.18 0 dial start any summary:|1:rdy=0| 231941.20 0 dial start any summary:|1:rdy=0| 231942.20 0 dial start any summary:|1:rdy=0| 231943.22 0 dial start any summary:|1:rdy=0| 231944.23 0 dial start any summary:|1:rdy=0| 231944.33 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 231944.33 1 ScriptEventCode 9013 iLineState=900 Share this post Link to post
SupportTeam Report post Posted 12/15/2004 10:46 PM I think you must be using a voice modem, right? from: http://www.voiceguide.com/vghelp/html/DialListInto.htm Prompt message if a voice modem is used to dial If a voice modem is used and this file is specified, then this sound file will be played in a loop after the phone number is dialed, and the recipient of the call will have to press a button before the main VoiceGuide script will be executed, or the main message played. If no prompt message is needed this entry can be left blank. The default message supplied with VoiceGuide (AcceptAutoCall.wav) says: "This is an automated call, please press any number on your telephone keypad to accept this call." Voice modems cannot tell when a call is answered - that is why they need tom play the AcceptAutoCall.wav in a loop to let the person answering the call to indicate to the voice modem that the call has been answered. Share this post Link to post
Guest dmurrle Report post Posted 12/16/2004 07:51 AM Correct it's a USB voice modem. My question in fact is that after 2 rings the software stop ringing even if there is no answer on the other side. Because of the that if the guy on the other side don't pick the phone before the second ring he miss the call. It's not very practicall to try to reach somebody with only 2 ring. Is there a way to increase the number of ring somewhere in this software? Thank's in advance. Share this post Link to post
Guest dmurrle Report post Posted 12/16/2004 08:23 AM Well I found an answer on my issue it was not a software settings but a deviation that was made on the targeted phone who made it deviated somewhere else after 2 rings Share this post Link to post
