Voice Mail Can't Email Message

[Guest Dave L]

Hi

 

I've recently upgraded to VoiceGuide 5.2.3a but the Voicemail can't send the recorded message to my email. I've tested the mail server and it does allow sending without requiring a username and password.

 

Please help.

trace.zip

Edited 11/12/2004 03:44 PM by SupportTeam

[SupportTeam]

Please look in VoiceGuide's log subdirectory - there should be a log file there named MMDDes.txt (MMDD is current month and day).

 

If you do not see this file then edit VG.INI to have the logging settings set to "10" :

[Log]

;Automated "log-to-file" logging.

;To turn OFF logging for a particular application set it's entry to 0

;To turn ON all logging for a particular application set it's entry to 10

;all log files are saved in VoiceGuide's \log\ subdirectory

;log files are names as following:

;VoiceGuide: MMDDvgm.txt

;NumberLoader: MMDDtnl.txt

;EmailSender: MMSSes.txt

;TapiWrapOcx: MMDDtw.txt

;SapiWrapOcx: MMDDsw.txt

 

VoiceGuide=10

NumberLoader=10

VoicemailManager=10

EmailSender=10

TapiWrapOcx=10

SapiWrapOcx=10

and then attempt to send an email again.

 

The MMDDes.txt will usually say in plain english why the email was not sent.

If you still have problems after looking at this log file then please post the file here and we can take a look at it.

 

Just for reference, here is what a trace of a successful send looks like (for demonstration first SMTP server name is faulty and VG then uses the backup SMTP server to send out the email):

144327.78  0 eng  prog start 14:43:27 02 Jul

144327.89  0 que  found 1/1

144327.89  0 que  current: ID=2

144327.89  0 que  update ID=2to SendTime=0407021444  SendRetriesLeft=2

144327.91  0 smtp  Status Connecting to SMTP Server (mail5.bigpond.com)...

144327.98  0 smtp  SendFailed Authoritative answer: Host not found

144327.98  0 smtp  Status Closing Connection...

144328.00  0 eng  send attempt 1 result = [fail]

144328.00  0 smtp  Status Connecting to SMTP Server (mail.bigpond.com)...

144328.06  0 smtp  Status Initializing Communications...

144328.11  0 eng  smtp send start To:destsend@katalina.com.au, Cc:cc@katalina.com.au, Bcc:

144328.11  0 smtp  Status Sending Sender Information...

144328.11  0 smtp  Progress 11%

144328.59  0 smtp  Status Sending Recipient Information...

144328.59  0 smtp  Progress 21%

144328.63  0 smtp  Progress 29%

144328.66  0 smtp  Status Sending Message...

144328.66  0 smtp  Progress 30%

144328.70  0 smtp  Progress 100%

144328.84  0 smtp  Progress 100%

144328.84  0 smtp  Status Transmission Complete...

144328.84  0 smtp  SendSuccesful

144328.84  0 que  delete ID=2

144328.84  0 eng  smtp send end

144328.84  0 smtp  Status Closing Connection...

144328.88  0 eng  send attempt 2 result = success

144328.98  0 eng  prog end  14:43:28 02 Jul

[Guest Adam Konecny]

I am having the same problem as the previous gentleman.

 

The send email module works fine in Script Editor, but the same settings do not in the VoiceMail Manager.

 

I just upgraded to version 5.2.3b as well.

 

The trace says that everything is ok. What do you recommend?

 

Thanks,

Adam

akonecny@rogers.com

 

 

The ES trace is below.

 

015035.49 0 eng prog start 01:50:35 02 Mar

015035.69 0 que found 1/1

015035.69 0 que current: ID=98

015035.69 0 que update ID=98to SendTime=0503020151 SendRetriesLeft=2

015035.81 0 smtp Status Connecting to SMTP Server (smtp.broadband.rogers.com)...

015036.74 0 smtp Status Initializing Communications...

015036.91 0 smtp Status Sending Login Authentication...

015037.37 0 smtp Status Host Login OK!

015037.37 0 eng smtp send start To:akonecny@rogers.com;gogoji@excite.com, Cc:, Bcc:

015037.37 0 smtp Status Sending Sender Information...

015037.53 0 smtp Status Sending Recipient Information...

015037.87 0 smtp Status Sending Message...

015038.06 0 smtp Status Sending Attachment, 0001_0302015024_1_7_0000_.wav...

015038.07 0 smtp Progress 9%

015038.40 0 smtp Progress 18%

015038.68 0 smtp Progress 27%

015038.87 0 smtp Progress 36%

015039.69 0 smtp Progress 44%

015040.38 0 smtp Progress 53%

015040.79 0 smtp Progress 62%

015041.12 0 smtp Progress 71%

015041.40 0 smtp Progress 80%

015041.64 0 smtp Progress 89%

015041.91 0 smtp Progress 98%

015042.08 0 smtp Progress 100%

015042.30 0 smtp Progress 100%

015042.31 0 smtp Status Transmission Complete...

015042.31 0 smtp SendSuccesful

015042.31 0 que delete ID=98

015042.34 0 eng smtp send end

015042.35 0 smtp Status Closing Connection...

015042.54 0 eng send attempt 1 result = [success]

015042.71 0 eng prog end 01:50:42 02 Mar

[Guest Adam Konecny]

Oh, also I am using windows 2000 SP2, and if this is a known bug then I'd consider using MAPI with Outlook 2002, but I hope there is a fix for SMTP.

 

I referred to article.

http://voiceguide.com/forums/index.php?sho...wtopic=1468&hl=

[SupportTeam]

If the trace shows the "smtp Status Transmission Complete..." message then this means the SMTP server acknowledged the receiving of the message OK.

 

If you did not end up receiving the email at the destination address then you should speak with he SMTP Server Administrator and enquire with them as to what happened to the email that the SMTP server acknowledged receiving...

 

The voicemail script use the same "Send Email" module to forward the recording. See for yourself if you'd like, the voicemail scripts are in VG's \system\vm\ subdirectory.

[Guest Adam Konecny]

The problem that I was having is that the return email address had to match my login. Voiceguide reported that the email was sent, but the email server was killing it.

 

You guys provide excellent and rapid support. Thanks for all you do in this forum.

 

Adam

[alexsoh]

Hi..

 

I have a Send Email module that didn't work. I can't see any SMTP trace in the trace log. It ended just after it inserts the email info into the Database. No program was started. Anything wrong with mine?

[SupportTeam]

The email sending trace is in the MMDDes.txt trace file.