Scripting Help - Please!

[coecoe68]

Hello,

Can someone help me with the following:

 

I would like to use the autoattendant to direct a call first to a cell (blind xfer), then if declined go to a voicemail box.

 

Thanks

[SupportTeam]

You should be using 'Announced Transfer - not 'Blind tTransfer'.

 

See: http://www.voiceguide.com/vghelp/html/modXfer.htm

[coecoe68]

Thanks for your response, and it works but,

 

If I wanted the AutoAttendant to direct the call to "Call Transfer" 1st, then if I didn't answer/accept, how do I get the call back to a voicemail box.

 

Thanks again

[SupportTeam]

Use an 'on {Fail} goto ...' type path to then send the call to a voicemail box.

[coecoe68]

Sorry, but I am a newbie to VoiceGuide and was wonder what script do I have to work with, and is the script one that I can modify if I don't have the enterprise version?

[SupportTeam]

... I'd suggest you read through the Help file and have a look at the sample scripts in the \scripts\ directory...

[coecoe68]

I have looked at some scripts but can not figure out which one relates to the VoiceMail. Can you tell me the name on the specific script that controls the AutoAttendant?

[SupportTeam]

See the scripts in VoiceGuide's \system\vm\ subdirectory.

 

In particular you may want to look at "aaFindUser.vgs"