Conferencing Application

[Guest Sirina]

I want to create a conference application for call centers using VoiceGuide and Dialogic cards.

 

The application will accept up to 100 incoming calls from customers. These calls may be organised in many conferencing rooms. Many conferencing room my be managed by an operator and contain many conferencers (One2One , Many2Many, etc). The operator my stop a call, mute a call, change a caller from a chat room to an other, transfer a call to the call center administrator, etc.

The call center my have an administrator and many operators connected to the server by phone network and ip network.

 

I want to know if voiceGuide could do all of that features and how and whitch hardware and voiceguide modules I have to implement??

 

 

Thanks.

Sirina

 

sirina34@yahoo.fr