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Announced Transfer Problem With V5.2.3018

By Guest Dave L, in General

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Guest Dave L   

Posted

Hi

 

I can't get announced transfer to work on version 5.2.3018. It worked fine on 4.8.45.

 

Please help. Here's the log

 

 

 

103749.75 5 linedevstate 2048 0 0

103749.75 5 callstate OFFERING 65673 0 4

103749.75 5 Answer the call at 10/26/2004 10:37:49 AM

103749.75 5 lineAnswer(65673) => 65724

103749.75 5 callinfo CALLEDID

103749.75 5 callinfo ORIGIN

103749.75 5 ring 0

103750.28 5 callstate CONNECTED 65673 1 0

103750.28 5 callstate CONNECTED 65673,1,0

103750.28 5 WorkingModeTAPI@Connected=

103750.28 5 WorkingModeScript@Connected=

103750.30 5 Inband detection not enabled

103750.30 5 StartLoadedVgs at 10/26/2004 10:37:50 AM

103750.30 5 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}

103750.30 5 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}

103750.30 5 rv add [$RV_STARTTIME]{10/26/2004 10:37:50 AM}

103750.30 5 rv add [$RV_DEVICEID]{5}

103750.30 5 rv add [$RV_CIDNAME]{}

103750.30 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

103750.30 5 rv add [$RV_CIDNUMBER]{}

103750.30 5 tapi Reply (LineEvReply) ok 65724 0

103750.30 5 callinfo MONITORMODES

103750.30 5 timer clear

103750.30 5 [Determine work hours] Evaluate [($RV_DAY < 6) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))]

103750.30 5 rv replace start: [($RV_DAY < 6) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))]

103750.30 5 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}[$RV_STARTTIME]{10/26/2004 10:37:50 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

103750.30 5 rv replace end: [(2 < 6) and ((10 >= 9) and (10 < 17))]

103750.30 5 .Eval((2 < 6) and ((10 >= 9) and (10 < 17)))

103750.31 5 AddRVns [Determine work hours_Input]{(2 < 6) and ((10 >= 9) and (10 < 17))}

103750.31 5 AddRVns [Determine work hours]{True}

103750.31 5 AddRVns [time]{True}

103750.31 5 Eval Expr result:[True] stored in $RV[time]

103750.31 5 timer clear

103750.31 5 [Welcome Office Hours] Playing

103750.31 5 [Welcome Office Hours] Playing (Office hours.wav)

103750.31 5 play set playid=963906

103750.33 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\Office hours.wav]

103750.33 5 timer clear

103750.33 5 RunModule PLAY end

103750.33 5 wa(13538,96390600)

103750.34 5 callinfo MONITORMODES

103758.23 5 dtmf 3 (65673,51,2)

103758.23 5 ScriptEventCode 51 iLineState=1100

103758.23 5 LsPlayMsg 3

103758.28 5 PlaySoundStop err=0

103758.28 5 rv add [Welcome Office Hours]{3}

103758.30 5 timer clear

103758.30 5 [DB QueryMenu] DB Query

103758.30 5 db Jet mode used (To use ODBC mode specify ODBC Connect string)

103758.30 5 rv replace start: [sELECT IsInOffice, Ext FROM IsInOffice WHERE MainMenu = $RV[Welcome Office Hours]]

103758.30 5 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}[$RV_STARTTIME]{10/26/2004 10:37:50 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Determine work hours_Input]{(2 < 6) and ((10 >= 9) and (10 < 17))}[Determine work hours]{True}[time]{True}[Welcome Office Hours]{3}

103758.30 5 rv replace end: [sELECT IsInOffice, Ext FROM IsInOffice WHERE MainMenu = 3]

103758.30 5 db About to execute a Retrieve type operation [sELECT IsInOffice, Ext FROM IsInOffice WHERE MainMenu = 3]

103758.30 5 db [DB QueryMenu] row count=1

103758.30 5 rv add [DB QueryMenu_RowCount]{1}

103758.30 5 db get RecordsetGetRowsMax

103758.31 5 db get 999 records. (row count=1)

103758.31 5 db update RVs

103758.31 5 db about to close dbDbqDatabase

103758.31 5 db going down path [True]

103758.31 5 timer clear

103758.31 5 [Evaluate In or Out Menu] Evaluate [$RV[DB QueryMenu_1_1] = 1]

103758.31 5 rv replace start: [$RV[DB QueryMenu_1_1] = 1]

103758.31 5 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}[$RV_STARTTIME]{10/26/2004 10:37:50 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Determine work hours_Input]{(2 < 6) and ((10 >= 9) and (10 < 17))}[Determine work hours]{True}[time]{True}[Welcome Office Hours]{3}[DB QueryMenu_RowCount]{1}[DB QueryMenu_1_1]{1}[DB QueryMenu_2_1]{1643}

103758.31 5 rv replace end: [1 = 1]

103758.31 5 .Eval(1 = 1)

103758.31 5 AddRVns [Evaluate In or Out Menu_Input]{1 = 1}

103758.31 5 AddRVns [Evaluate In or Out Menu]{True}

103758.31 5 Eval Expr result:[True]

103758.31 5 timer clear

103758.33 5 [Play Tnf to Extension Menu] Playing

103758.33 5 [Play Tnf to Extension Menu] Playing (TransferCall.wav)

103758.33 5 play set playid=971921

103758.33 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\TransferCall.wav]

103758.33 5 timer clear

103758.33 5 RunModule PLAY end

103758.33 5 wa(2031,97192100)

103758.33 5 callinfo MONITORMODES

103800.44 5 play end current play (playid=971921)

103800.44 5 ScriptEventCode 8001 iLineState=1100

103800.44 5 LsPlayMsg EV_PLAY_FINISHED

103800.44 5 timer set 10 EV_TIMEOUT_HANGUP

103800.44 5 timer set 0 EV_TIMEOUT_GOTOMODULE

103800.44 5 ScriptEventCode 9002 iLineState=1101

103800.44 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

103800.44 5 timer clear

103800.44 5 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

103800.81 5 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

103800.81 5 ScriptEventCode 9012 iLineState=1900

103800.81 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

103800.81 5 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

103800.81 5 rv replace start: [$RV[DB QueryMenu_2_1]]

103800.81 5 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}[$RV_STARTTIME]{10/26/2004 10:37:50 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Determine work hours_Input]{(2 < 6) and ((10 >= 9) and (10 < 17))}[Determine work hours]{True}[time]{True}[Welcome Office Hours]{3}[DB QueryMenu_RowCount]{1}[DB QueryMenu_1_1]{1}[DB QueryMenu_2_1]{1643}[Evaluate In or Out Menu_Input]{1 = 1}[Evaluate In or Out Menu]{True}

103800.81 5 rv replace end: [1643]

103800.81 5 [Tnf to Extension Menu] Announced Transfer to 1643 (TAPI)

103800.81 5 lineSetupTransfer(65673,0) in LsXferStart => 65707

103802.81 5 tapi Reply (LineEvReply) ok 65707 0

103802.81 5 callstate ONHOLDPENDTRANSFER 65673 0 0

103802.83 5 linedevstate 2048 0 0

103802.83 5 callstate DIALTONE 65758 2 0

103822.80 0 sys cleanup Start

103822.80 0 sys cleanup End

103833.63 5 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

103833.63 5 ScriptEventCode 9021 iLineState=1900

103833.63 5 LsXferStart EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

103833.63 5 Transfer timed out

103833.63 5 lineDrop(65758) in DropConsultingCall_Fail => 65588

103833.63 5 TapiCbTrigSet 65588 7004

103833.88 5 linedevstate 2048 0 0

103833.88 5 callstate IDLE 65758 0 0

103833.88 5 WorkingMode@Idle=DroppingConsultCall

103833.88 5 ignoring this IDLE

103833.89 5 callstate CONNECTED 65673 1 0

103833.89 5 callstate CONNECTED 65673,1,0

103833.89 5 WorkingModeTAPI@Connected=DroppingConsultCall

103833.89 5 WorkingModeScript@Connected=

103833.89 5 original call re-connected

103833.89 5 tapi Reply (LineEvReply) ok 65588 0

103833.89 5 lineDeallocateCall(65758) => 0

103833.89 5 timer clear

103833.89 5 [Play Goodbye] Playing

103833.89 5 [Play Goodbye] Playing (goodbye.wav)

103833.89 5 play set playid=7484

103833.91 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\goodbye.wav]

103833.91 5 timer clear

103833.91 5 RunModule PLAY end

103833.91 5 TapiCbTrigClear

103833.91 5 wa(3711,748400)

103833.91 5 callinfo MONITORMODES

103837.63 5 wb(748400)

103837.69 5 play end current play (playid=7484)

103837.69 5 ScriptEventCode 8001 iLineState=1100

103837.69 5 LsPlayMsg EV_PLAY_FINISHED

103837.69 5 timer set 10 EV_TIMEOUT_HANGUP

103837.69 5 timer set 1 EV_TIMEOUT_GOTOMODULE

103838.67 5 timer fired EV_TIMEOUT_GOTOMODULE

103838.67 5 ScriptEventCode 9002 iLineState=1101

103838.67 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

103838.67 5 timer clear

103838.67 5 rv add [Hangup Time]{10/26/2004 10:38:38 AM}

103838.67 5 Hanging up call... [Hangup Module]

103838.67 5 RecSoundStop ok

103838.67 5 PlaySoundStop err=0

103838.67 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

103838.67 5 fnHangupCall end

103838.70 5 linedevstate 2048 0 0

103838.72 5 callstate IDLE 65673 0 0

103838.72 5 WorkingMode@Idle=

103838.72 5 timer clear

103838.72 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

103838.72 5 tapi Reply (LineEvReply) ok 65571 0

103839.77 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

103839.77 5 ScriptEventCode 9008 iLineState=900

103839.77 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

103839.77 5 ReinitTelephony due to IDLE

103839.77 5 tapic lineDeallocateCall(hConsultCall_OriginalCallHandleBeforeTransferAttempted:65673) 0

103839.77 5 tapic lineDeallocateCall(MainCall:65673) LINEERR_INVALCALLHANDLE [80000018]

103839.80 5 lineOpen(5)=>

103839.80 5 Waiting for a call...

103839.80 5 LineHandle=65622

103839.80 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

103839.81 0 btn Hangup on line 5

103839.81 5 rv add [Hangup Time]{10/26/2004 10:38:39 AM}

103839.81 5 Hanging up call...

103839.81 5 eng exit HangupCall_Common as LineCallState=IDLE already

103840.39 0 dial start any summary:|5:rdy=0|

103841.39 0 dial start any summary:|5:rdy=0|

103842.39 0 dial start any summary:|5:rdy=0|

103843.08 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

103843.08 5 ScriptEventCode 9013 iLineState=900

103843.47 5 linedevstate 2048 0 0

103843.47 5 callstate OFFERING 65656 0 4

103843.47 5 Answer the call at 10/26/2004 10:38:43 AM

103843.47 5 lineAnswer(65656) => 66493

103843.47 5 callinfo CALLEDID

103843.47 5 callinfo ORIGIN

103843.47 5 ring 0

103844.02 5 callstate CONNECTED 65656 1 0

103844.02 5 callstate CONNECTED 65656,1,0

103844.02 5 WorkingModeTAPI@Connected=

103844.02 5 WorkingModeScript@Connected=

103844.02 5 Inband detection not enabled

103844.02 5 StartLoadedVgs at 10/26/2004 10:38:44 AM

103844.02 5 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server\}

103844.02 5 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Setcom Switchboard Server}

103844.02 5 rv add [$RV_STARTTIME]{10/26/2004 10:38:44 AM}

103844.02 5 rv add [$RV_DEVICEID]{5}

103844.03 5 rv add [$RV_CIDNAME]{}

103844.03 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

103844.03 5 rv add [$RV_CIDNUMBER]{}

103844.03 5 tapi Reply (LineEvReply) ok 66493 0

103844.03 5 callinfo MONITORMODES

103844.03 5 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=)

103844.89 0 btn Hangup on line 5

103844.89 5 ScriptEventCode 9001 iLineState=5900

103844.89 5 rv add [Hangup Time]{10/26/2004 10:38:44 AM}

103844.89 5 Hanging up call... [LsModuleTransition]

103844.89 5 RecSoundStop ok

103844.89 5 PlaySoundStop err=0

103844.89 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

103844.91 5 fnHangupCall end

103846.05 5 linedevstate 2048 0 0

103846.05 5 callstate IDLE 65656 0 0

103846.05 5 WorkingMode@Idle=

103846.05 5 timer clear

103846.05 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

103846.05 5 tapi Reply (LineEvReply) ok 66476 0

103847.13 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

103847.13 5 ScriptEventCode 9008 iLineState=900

103847.13 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

103847.13 5 ReinitTelephony due to IDLE

103847.13 5 tapic lineDeallocateCall(MainCall:65656) 0

103847.16 5 lineOpen(5)=>

103847.16 5 Waiting for a call...

103847.16 5 LineHandle=66459

103847.16 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

103847.39 0 dial start any summary:|5:rdy=0|

103848.39 0 dial start any summary:|5:rdy=0|

103849.39 0 dial start any summary:|5:rdy=0|

103850.39 0 dial start any summary:|5:rdy=0|

103850.44 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

103850.44 5 ScriptEventCode 9013 iLineState=900

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SupportTeam   

Posted

Please try setting in VG.INI file, in section [PBX] both of the entries below to be "Generate".

 

TransferControl_Modem

TransferControl_TelBoards

 

Then restart VoiceGuide and try the transfer again.

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