Merzik Agaiby

[Merzik]

This Text from VoiceGuide help

I want the voice guide wait the called person pickup the phone set and the play a message announcing. How can I make this modify?

 

PBX Announced Transfer

1.dials the signal specified (usually just a hookflash),

 

2.dials the telephone number,

 

--->>> Wait for called person pickup the phone set

 

3.plays a message announcing the Caller's ID, and awaits the selection from the called person whether to accept the call or not. "1" is used to accept the call, any other digit is used to decline the call.

 

4.If the call is accepted VoiceGuide will dial the “complete announced call transfer” signal (usually nothing is needed) and hang up and allow the two new parties to continue conversation. If the Success path is defined then that path will be taken, but script should be designed in such a way that VoiceGuide hangs up soon, so that the two parties can speak to one another.

If the call is declined, the called party does not answer, or the extension is busy then VoiceGuide will dial the “retrieve call from announced transfer” signal (usually just a hookflash) and then the "Fail" path is taken.

[SupportTeam]

Without CTI integration link with PBX it is very hard to reliably tell when the destination extension has been picked up - that is why the announcement message is just played in a loop.

 

If you have a CTI link with PBX then it is pretty easy to set up a callflow which will wait for signal from PBX that the destination extension has been pickled up - and then the message can be started at the appropriate time.