Problem With Escalation

[Guest Harry]

I can't get escalation to work.

I have included my XML file and the cooresponding log file.

I see where it says

201619.28 5 dial escalation info invalid:

but I don't know why it is invalid.

 

<OutDialEntry>

<PhoneNumber>19724756676</PhoneNumber>

<CallTime>Now</CallTime>

<DayTimeStart>0001</DayTimeStart>

<DaysCallAllowed>MoTuWeThFrSaSu</DaysCallAllowed>

<AnnounceMessage></AnnounceMessage>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<AnswerTimeout>60</AnswerTimeout>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0001}</RV>

<Escalation>

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0002}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

<Escalation>

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0003}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

</OutDialEntry>

</Escalation>

</OutDialEntry>

</Escalation>

</OutDialEntry>

 

 

201610.53 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

201610.54 0 dial callque insert tel:19724756676 scr:c:\VG_Script\answer.vgs time:406142016 esc:

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0002}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

<Escalation>

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0003}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

</OutDialEntry>

</Escalation>

</OutDialEntry>

 

201610.55 0 Loaded 1 entries.

201611.56 5 dial [278,19724756676,406142016,1,2359,MoTuWeThFrSaSu,,,,0,,c:\VG_Script\answer.vgs,c:\VG_Script\ans_mach.vgs,[Cust_ID]{0001},60,0,0,none,

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0002}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

<Escalation>

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0003}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

</OutDialEntry>

</Escalation>

</OutDialEntry>

]

201611.56 0 dial callque update id=278 next call time 0406142018

201611.57 0 dial callque DB update returned

201611.57 5 dial found entry: tel[19724756676] ann[] vgs[c:\VG_Script\answer.vgs] am[c:\VG_Script\ans_mach.vgs]

201611.58 5 Dialing: 19724756676

201611.58 5 MakeCall => 65590

201611.58 5 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

201611.59 5 TapiCbTrigSet 65590 7002

201612.33 5 tapi Reply (LineEvReply) ok 65590 0

201612.33 5 TapiCbTrigClear

201612.34 5 linedevstate 2048 0 0

201612.34 5 callstate DIALTONE 65607 0 0

201612.34 5 callstate DIALING 65607 0 0

201612.34 5 callstate PROCEEDING 65607 0 0

201612.35 5 callinfo CALLEDID

201612.35 5 callinfo REASON

201612.39 5 Lev_CallerID [0000,,19724756676]

201612.39 5 rv add [DNIS]{19724756676}

201612.39 5 callinfo ORIGIN

201619.27 5 callstate BUSY 65607 4 0

201619.27 0 dial callque delete id=278

201619.28 5 AddRVns [OutDial_Result]{Uncontactable_Busy}

201619.28 5 TimeoutClear

201619.28 5 dial escalation info invalid:

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0002}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

<Escalation>

<OutDialEntry>

<PhoneNumber>19724756676/PhoneNumber>

<OnAnswer>c:\VG_Script\answer.vgs</OnAnswer>

<OnAnswerMachine>c:\VG_Script\ans_mach.vgs</OnAnswerMachine>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>[Cust_ID]{0003}</RV>

<OnNotConnected>c:\VG_Script\no_ans.vbs "$RV[Cust_ID]" "$RV[OutDial_Result]" "$RV_CALLEDNUMBER" "$RV_LINEID" </OnNotConnected>

</OutDialEntry>

</Escalation>

</OutDialEntry>

 

201619.29 5 rv add [Hangup Time]{6/14/2004 8:16:19 PM}

201619.29 5 Hanging up call... [busy]

201619.29 5 RecSoundStop ok

201619.30 5 PlaySoundStop err=0

201619.30 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

201619.30 5 Waiting for a call...

201619.31 5 fnHangupCall end

201619.35 5 linedevstate 2048 0 0

201619.35 5 callstate IDLE 65607 0 0

201619.36 5 WorkingMode@Idle=

201619.36 5 TimeoutClear

201619.36 5 LineState(iLineId).iVgsIdx = 0

201619.36 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

201619.38 5 tapi Reply (LineEvReply) ok 66359 0

201620.34 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

201620.34 5 ScriptEventCode 9008 iLineState=900

201620.34 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

201620.34 5 ReinitTelephony due to IDLE

201620.34 5 tapic lineDeallocateCall(MainCall:65607) 0

201620.52 5 lineOpen(5)=>

201620.52 5 Waiting for a call...

201620.52 5 LineHandle=65539

201620.52 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

201623.53 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

201623.53 5 ScriptEventCode 9013 iLineState=900

[SupportTeam]

In your escalation info you have a malformed "PhoneNumber" entry:

 

<PhoneNumber>19724756676/PhoneNumber>

 

should be:

 

<PhoneNumber>19724756676</PhoneNumber>

 

This error is in both the first escalation and the second escalation...