Vg Doesn't Stop Playing Wav Files

[Guest Guest]

Hi all,

I'm using VG 5.2.2, with a Dialogic D4PCIU on a win XP pro SP1 and I've this problem (I've posted you my VG script and the call log so you can understan as well):

 

I made a call to the VG phone number and all works well until script runs "Istruzioni lettura" module.

The first time there are no problems, if I press 1 or 2 on my phone, module stops plaiyng audio file and the next path is runned, and, as you can see, if the first time I press 1, after all process, script returns to the "Istruzioni lettura".

Here is the problem:

VG starts playing the wav specified in "Istruzioni lettura", but if I press 2, the script goes to the "SpiegaInserLettura" module, but VG continue plaiyng the same wave file so I can heard only the "beep" generated from "GetLettura" module.

 

I hope I'm clear on my explanation.

 

Let me know if there is a solution.

 

Many thanx.

Post.zip

[SupportTeam]

Trace shows everything is OK, with [spiegaInserLettura] correctly starting play:

 

163320,23 6 [spiegaInserLettura] Playing (Wave\Wave script\SpiegaInserLettura.wav)

163320,27 6 PlaySoundStart ok [C:\Programmi\VoiceGuide\RioTorto\Wave\Wave script\SpiegaInserLettura.wav]

 

immediately after DTMF 2 was pressed:

 

163320,20 6 dtmf 2 (66474,50,2)

 

Please select 'save to log files' and then reproduce the problems and post the extracts from the log file "MMDDtw.txt" as well as the log file "MMDDvgm.txt" which capture the problem - the "MMDDtw.txt" file should give us more info.

 

163315,45  6 [istruzioni lettura] Playing

163315,45  6 [istruzioni lettura] Playing (Wave\Wave script\IstruzioniGen.wav)

163315,47  6 PlaySoundStart ok [C:\Programmi\VoiceGuide\RioTorto\Wave\Wave script\IstruzioniGen.wav]

163315,47  6 TimeoutClear

163315,48  6 RunModule PLAY end

163315,48  6 wb(52429600)

163315,48  6 wa(12934,52501500)

163315,50  6 callinfo MONITORMODES

163320,20  6 dtmf 2  (66474,50,2)

163320,20  6 ScriptEventCode 50 iLineState=1100

163320,20  6 LsPlayMsg 2

163320,22  6 PlaySoundStop err=0

163320,22  6 rv    add [istruzioni lettura]{2}

163320,23  6 TimeoutClear

163320,23  6 [spiegaInserLettura] Playing

163320,23  6 [spiegaInserLettura] Playing (Wave\Wave script\SpiegaInserLettura.wav)

163320,27  6 PlaySoundStart ok [C:\Programmi\VoiceGuide\RioTorto\Wave\Wave script\SpiegaInserLettura.wav]

163320,28  6 TimeoutClear

163320,28  6 RunModule PLAY end

163320,28  6 wa(8111,52981200)

163320,30  6 callinfo MONITORMODES

163328,42  6 wb(52981200)

163328,47  6 Play End line[6] (id=529812)

163328,47  6 ScriptEventCode 8001 iLineState=1100

163328,48  6 LsPlayMsg EV_PLAY_FINISHED

163328,48  6 TimeoutSet 10 EV_TIMEOUT_HANGUP

163328,50  6 TimeoutSet 1 EV_TIMEOUT_GOTOMODULE

163329,48  6 Timer fired EV_TIMEOUT_GOTOMODULE

163329,48  6 ScriptEventCode 9002 iLineState=1101

163329,48  6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

163329,50  6 TimeoutClear

163329,50  6 [GetLettura] Number Input

163329,50  6 [GetLettura] Playing (C:\Programmi\VoiceGuide\system\voice\beep1.wav)

163329,53  6 PlaySoundStart ok [C:\Programmi\VoiceGuide\system\voice\beep1.wav]

163329,53  6 TimeoutClear

163329,53  6 wa(186,53907800)

163329,55  6 callinfo MONITORMODES

163329,73  6 wb(53907800)

163329,80  6 Play End line[6] (id=539078)