Please Make It Stop Ringing...

[cramermark]

I have downloaded the trial version VG and I am using a Zoom voice modem 3049.

 

I have selected the standard VoiceMail server VGS and entered a phone number to forward my message to. I call in and leave a message and hang-up.

 

The application dials the correct number but nothing happens when I answer. VoiceGuide "State" is "Dialing: Playing Introduction Message". If I hang up the call it calls me back and it's Groundhog day again.

 

I have deleted the VM account and it still keeps calling me. The only thing that stops the ringing is to deinstall and reinstall VoiceGuide.

 

Thanks!

Mark

 

Here is the log:

 

163300.23 6 dial [2,3033937069,406031633,1,2359,MoTuWeThFrSaSu,,,,1,C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav,C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart,C:\Program Files\VoiceGuide\data\VmSave\3002_0603150904_1_6_3033937069_.wav,[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[VmbId]{3002}[VmFileToPlay]{3002_0603150904_1_6_3033937069_.wav},90,2,5,,n

ne]

163300.34 0 dial callque update id=2 next call time 0406031638

163300.41 0 dial callque DB update returned

163300.42 6 dial found entry: tel[3033937069] ann[C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav] vgs[C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\Program Files\VoiceGuide\data\VmSave\3002_0603150904_1_6_3033937069_.wav]

163300.47 6 Dialing: 3033937069

163300.48 6 MakeCall => 66320

163300.50 6 TimeoutSet 90 EV_TIMEOUT_MAKECALL_NORESPONSE

163300.52 6 TapiCbTrigSet 66320 7002

163300.55 6 tapi Reply (LineEvReply) ok 66320 0

163300.56 6 TapiCbTrigClear

163300.58 6 callstate DIALING 66507 0 0

163300.61 6 callstate PROCEEDING 66507 0 0

163304.98 6 callstate CONNECTED 66507,0,0

163305.00 6 WorkingModeTAPI@Connected=

163305.00 6 WorkingModeScript@Connected=

163305.03 6 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

163305.05 6 rv add [PathApp]{C:\Program Files\VoiceGuide\}

163305.06 6 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

163305.08 6 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

163305.09 6 rv add [VmbId]{3002}

163305.11 6 rv add [VmFileToPlay]{3002_0603150904_1_6_3033937069_.wav}

163305.13 6 rv add [OutDial_RetriesLeft]{2}

163305.14 6 rv add [$RV_STARTTIME]{6/3/2004 4:33:05 PM}

163305.16 6 rv add [$RV_DEVICEID]{6}

163305.17 6 rv add [$RV_CIDNAME]{}

163305.19 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

163305.20 6 rv add [$RV_CALLEDNUMBER]{3033937069}

163305.22 6 Dialing: Playing introduction message

163305.23 0 eng cannot load script C:\Program Files\VoiceGuide\Scripts\Voicemail Server\vmMsgDeliver.vgs

163305.25 0 Not loaded: C:\Program Files\VoiceGuide\Scripts\Voicemail Server\vmMsgDeliver.vgs|VmDelivStart

163305.27 6 ERROR 5.2.1027 Loading Script err=-1, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgs|VmDelivStart

163315.39 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x205d2ac, 0x1, 0x205d278, 0x370396, 0x205d250, 0x10000) => 7 (MMSYSERR_NOMEM) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav]

163323.22 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x205d2ac, 0x1, 0x205d278, 0x370396, 0x205d250, 0x10000) => 7 (MMSYSERR_NOMEM) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

163323.23 6 rv add [Hangup Time]{6/3/2004 4:33:23 PM}

163323.25 6 Hanging up call... [srlib PlaySoundStart]

163323.30 6 RecSoundStop ok

163323.33 6 PlaySoundStop err=0

163323.34 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

163323.39 6 Waiting for a call...

163323.41 6 fnHangupCall end

163323.44 6 tapie PlayEnd old line=6 0 700859

163323.45 6 tapie PlayEnd old line=6 0 700859

163323.89 6 callstate DISCONNECTED 66507,1,0

163323.91 6 ScriptEventCode 9250 iLineState=900

163323.92 6 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

163323.94 6 rv add [Hangup Time]{6/3/2004 4:33:23 PM}

163323.95 6 Hanging up call...

163324.00 6 RecSoundStop ok

163324.05 6 PlaySoundStop err=0

163324.06 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

163324.11 6 Waiting for a call...

163324.13 6 fnHangupCall end

163324.14 6 callstate IDLE 66507 0 0

163324.16 6 WorkingMode@Idle=

163324.17 6 TimeoutClear

163324.19 6 LineState(iLineId).iVgsIdx = 0

163324.20 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

163324.23 6 tapi Reply (LineEvReply) ok 66129 0

163324.27 6 tapi Reply (LineEvReply) ok 65976 0

163325.27 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE

163325.28 6 ScriptEventCode 9008 iLineState=900

163325.30 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

163325.31 6 ReinitTelephony due to IDLE

163325.33 6 tapic lineDeallocateCall(MainCall:66507) 0

163325.59 6 lineOpen(6)=>

163325.61 6 Waiting for a call...

163325.63 6 LineHandle=66183

163325.64 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

163328.94 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

163328.95 6 ScriptEventCode 9013 iLineState=900

[SupportTeam]

The easiest way to delete all outstanding 'dialouts' is to delete the DialOut database. You can do this by manually deleting the file OutDialQue.mdb in VoiceGuide's \data\ subdirectory, or by pressing the "Delete Database" button on VG Dialer's Misc tab.

 

Then reason why you hear nothing after VG dials your number to deliver the message is because something is going wrong with the modem's wave drivers:

 

163315.39 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x205d2ac, 0x1, 0x205d278, 0x370396, 0x205d250, 0x10000) => 7 (MMSYSERR_NOMEM) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav]

163323.22 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x205d2ac, 0x1, 0x205d278, 0x370396, 0x205d250, 0x10000) => 7 (MMSYSERR_NOMEM) ... hli->hWaveOut=0x0] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]