D/4 Pci Dialogic Will Not Do A Blind Transfer

[twnichols]

I am having a issue with my VG IVR. In voice guide I give the caller the option to transfer to customer service. The blind transfer sends them to our customer service que. I am using a NEC pbx. When the transfers occur the music on hold picks up and then voice guide picks the call back up in about 10 seconds and starts over again. I believe the call is just being put on hold. Any help would greatly be appreciated. Here is my event log:

 

170100.48 6 linedevstate 2048 0 0

170100.48 6 callstate OFFERING 66030 0 4

170100.48 6 Answer the call at 6/2/2004 5:01:00 PM

170100.50 6 lineAnswer(66030) => 66013

170100.50 6 callinfo CALLEDID

170100.50 6 callinfo ORIGIN

170100.50 6 ring 0

170101.03 6 callstate CONNECTED 66030,1,0

170101.03 6 WorkingModeTAPI@Connected=

170101.05 6 WorkingModeScript@Connected=

170101.08 6 Inband detection not enabled

170101.08 6 StartLoadedVgs at 6/2/2004 5:01:01 PM

170101.08 6 rv add [$RV_STARTTIME]{6/2/2004 5:01:01 PM}

170101.08 6 rv add [$RV_DEVICEID]{6}

170101.08 6 rv add [$RV_CIDNAME]{}

170101.08 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

170101.08 6 rv add [$RV_CIDNUMBER]{}

170101.08 6 tapi Reply (LineEvReply) ok 66013 0

170101.09 6 callinfo MONITORMODES

170101.09 6 TimeoutClear

170101.09 6 [Welcome] Playing

170101.09 6 [Welcome] Playing (C:\wave files\Marsha\welcome.wav)

170101.13 6 PlaySoundStart ok [C:\wave files\Marsha\welcome.wav]

170101.13 6 TimeoutClear

170101.13 6 RunModule PLAY end

170101.13 6 wa(7982,18779600)

170101.14 6 callinfo MONITORMODES

170109.19 6 Play End line[6] (id=187796)

170109.20 6 ScriptEventCode 8001 iLineState=1100

170109.20 6 LsPlayMsg EV_PLAY_FINISHED

170109.20 6 TimeoutSet 10 EV_TIMEOUT_HANGUP

170109.20 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

170109.22 6 ScriptEventCode 9002 iLineState=1101

170109.22 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

170109.22 6 TimeoutClear

170109.22 6 [Main Menu] Playing

170109.22 6 [Main Menu] Playing (C:\wave files\Marsha\main.wav)

170109.23 6 PlaySoundStart ok [C:\wave files\Marsha\main.wav]

170109.23 6 TimeoutClear

170109.25 6 RunModule PLAY end

170109.25 6 wa(11569,19592100)

170109.25 6 callinfo MONITORMODES

170120.67 6 dtmf 3 (66030,51,2)

170120.67 6 ScriptEventCode 51 iLineState=1100

170120.67 6 LsPlayMsg 3

170120.73 6 PlaySoundStop err=0

170120.73 6 rv add [Main Menu]{3}

170120.73 6 TimeoutClear

170120.75 6 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

170121.17 6 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

170121.17 6 ScriptEventCode 9012 iLineState=1900

170121.17 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

170121.17 6 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

170121.17 6 [Transfer to CS] Blind Transfer to 7600 (Generate)

170121.19 6 tapic lineGenerateDigits(66030,!,0) => 0

170121.88 6 generate LINEGENERATETERM_DONE

170121.88 6 TimeoutSet 1 EV_TAPI_GENERATE

170122.95 6 Timer fired EV_TAPI_GENERATE

170122.95 6 ScriptEventCode 9602 iLineState=1900

170122.95 6 LsXferStart EV_TAPI_GENERATE

170122.95 6 TimeoutSet 1 EV_HOOKFLASHFINISHED

170124.06 6 Timer fired EV_HOOKFLASHFINISHED

170124.06 6 ScriptEventCode 9200 iLineState=1905

170124.06 6 LsXferPlayVts EV_HOOKFLASHFINISHED

170124.08 6 tapic lineGenerateDigits(66030,7600,0) => 0

170124.67 6 generate LINEGENERATETERM_DONE

170124.67 6 TimeoutSet 1 EV_TAPI_GENERATE

170125.72 6 Timer fired EV_TAPI_GENERATE

170125.72 6 ScriptEventCode 9602 iLineState=1905

170125.72 6 LsXferPlayVts EV_TAPI_GENERATE

170125.73 6 TimeoutSet 3 EV_TIMEOUT_HANGUP

170129.02 6 Timer fired EV_TIMEOUT_HANGUP

170129.02 6 ScriptEventCode 9001 iLineState=1905

170129.02 6 LsXferPlayVts EV_TIMEOUT_HANGUP

170129.02 6 rv add [Hangup Time]{6/2/2004 5:01:29 PM}

170129.02 6 Hanging up call...

170129.03 6 RecSoundStop ok

170129.03 6 PlaySoundStop err=0

170129.03 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

170129.03 6 fnHangupCall end

170129.08 6 linedevstate 2048 0 0

170129.08 6 callstate IDLE 66030 0 0

170129.08 6 WorkingMode@Idle=

170129.08 6 TimeoutClear

170129.09 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

170129.09 6 tapi Reply (LineEvReply) ok 65962 0

170130.13 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE

170130.13 6 ScriptEventCode 9008 iLineState=900

170130.13 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

170130.13 6 ReinitTelephony due to IDLE

170130.14 6 tapic lineDeallocateCall(MainCall:66030) 0

170130.28 6 lineOpen(6)=>

170130.30 6 Waiting for a call...

170130.30 6 LineHandle=65945

170130.30 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

170133.58 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

170133.58 6 ScriptEventCode 9013 iLineState=900

170136.66 6 linedevstate 2048 0 0

170136.67 6 callstate OFFERING 65894 0 4

170136.67 6 Answer the call at 6/2/2004 5:01:36 PM

170136.67 6 lineAnswer(65894) => 65877

170136.67 6 callinfo CALLEDID

170136.69 6 callinfo ORIGIN

170136.69 6 ring 0

170137.22 6 callstate CONNECTED 65894,1,0

170137.22 6 WorkingModeTAPI@Connected=

170137.23 6 WorkingModeScript@Connected=

170137.25 6 Inband detection not enabled

170137.27 6 StartLoadedVgs at 6/2/2004 5:01:37 PM

170137.27 6 rv add [$RV_STARTTIME]{6/2/2004 5:01:37 PM}

170137.27 6 rv add [$RV_DEVICEID]{6}

170137.27 6 rv add [$RV_CIDNAME]{}

170137.27 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

170137.27 6 rv add [$RV_CIDNUMBER]{}

170137.28 6 tapi Reply (LineEvReply) ok 65877 0

170137.28 6 callinfo MONITORMODES

170137.28 6 TimeoutClear

170137.28 6 [Welcome] Playing

170137.28 6 [Welcome] Playing (C:\wave files\Marsha\welcome.wav)

170137.31 6 PlaySoundStart ok [C:\wave files\Marsha\welcome.wav]

170137.31 6 TimeoutClear

170137.31 6 RunModule PLAY end

170137.31 6 wa(7982,22398400)

170137.31 6 callinfo MONITORMODES

170145.34 6 wb(22398400)

170145.39 6 Play End line[6] (id=223984)

170145.41 6 ScriptEventCode 8001 iLineState=1100

170145.41 6 LsPlayMsg EV_PLAY_FINISHED

170145.42 6 TimeoutSet 10 EV_TIMEOUT_HANGUP

170145.42 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

170145.44 6 ScriptEventCode 9002 iLineState=1101

170145.44 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

170145.45 6 TimeoutClear

[SupportTeam]

Looks like the call transfer is done OK by VoiceGuide and then VG starts waitng for another call:

 

170130.30 6 Waiting for a call...

 

about 6 seconds later a new call arrives on the line:

 

170136.67 6 callstate OFFERING 65894 0 4

 

As far as VG is concerned it has finished with the last call, and this is a new call, so it treats it as a new call - answers it and starts the script etc.

 

I'm pretty sure what is happening here is that the PBX is 'sending back' the call back to the extension from where the call was transferred (ie: back to VG) as the PBX has decided that the destination/que to which the call was transferred cannot answer the call. You should be looking into why the PBX is 'sending back' the call.

[twnichols]

Well what I was doing was testing it from the inside from a internal extension on the phone system whenI dialed out of the building and called the local number, it transferred perfect! thanks