Vg Dialer - Onnotconnected - Not Working

[pdpk]

We want to use VoiceGuide to make outbound calls, using the OutDialQue database to hold the phone numbers. We have managed to get it working, but for one thing:

 

When a call is not answered, we want VoiceGuide to run a VoiceGuide script, and we have put the full path and name of this script into the "onNotConnected" column in the outdialque database (attached).

 

However, VoiceGuide does not run the script when the call goes unanswered. It just deletes the entry from the outdialque database, and therefore does not attempt the call again. Why is this?

 

We have observed that it "recognises" that the call is not connected, because it adds an entry to the Not Answered text log in the data folder.

 

Any help much appreciated.

OutDialQue.zip

[SupportTeam]

The "onNotConnected" holds the .exe, .bat or a .vbs (VBScript) command line to be ran when call is not connected - not a VoiceGuide Scruipt.

 

From VG Help file:

Command or a VB Script to run when the call attempt goes unanswered. Result Variables relating to the call just made may be used as part of the command or VB Script (this includes Result Variables which will indicate if there are any redial retries left for this telephone number).

 

There have been a recent set of patches which fixes a bug with onNotConnected as well. Please read:

http://voiceguide.com/forums/index.php?showtopic=1555

http://voiceguide.com/forums/index.php?showtopic=1578

and make sure to update your system with the OCX and the latest patch of vgmulti.exe - both are found in the above two threads.