Automated Telemarketing Results

[sthibodeau]

Hi, we have a 25,000 customer DB and we need to find out if these customers are still in business. We want to setup a basic automated call system that calls each establishment. We would expect three results:

 

1) Customer answers

2) No answer

3) Telco message saying the number is disconnected

 

Using a Dialogic card can we log the incidents? Basicaly we want to findout who is still iun business and then do a criteria match with our DB to delete the ones that are out of business.

 

Let me know - Thanks

[SupportTeam]

Yes you can. Please see: http://www.voiceguide.com/vghelp/html/DialListInto.htm :

 

Results files

The result of all outgoing calls placed by VoiceGuide will be saved in VoiceGuide's \data directory, in one of the following files:

 

OutDial_Contacted_Human.txt

List of calls answered by a real person.

 

OutDial_Contacted_AM.txt

List of calls answered by an answering machine.

 

OutDial_Contacted_Fax.txt

List of calls answered by a fax machine person.

 

OutDial_Uncontactable.txt

List of calls which were not answered.

 

OutDial_Uncontactable_OnDontDialList.txt

List of calls which were not made as the telephone number is on a "Don't call list".

 

OutDial_SIT_Reorder.txt

List of calls for which the Special Information Tone (Reorder) was played by the phone company.

 

OutDial_SIT_NoCircuit.txt

List of calls for which the Special Information Tone (No Circuit) was played by the phone company.

 

OutDial_SIT_CustIrReg.txt

List of calls for which the Special Information Tone (CustIrReg) was played by the phone company.

 

OutDial_SIT_Unknown.txt

List of calls for which an unknown Special Information Tone was played by the phone company.

Before telco plays the message saying the number is disconnected they play a SIT "NoCircuit" tone - and these are logged in file as per description above.

 

You can also further automate the database updating by using DBQuery modules from VB Script if call was answered, or the "sOnNotConnected" option when it was not... mor info on all of this is in the Help file (link to relevant page from online version of Help file was at top of this response)