VoiceGuide IVR service terminated unexpectedly

[Karthi]

Status Monitor App displays the error on the top - "Error_Not_Found: net.tcp://localhost:****/portstatus/" connection failure message

 

The Event viewer log says "VoiceGuide IVR service terminated unexpectedly". Please help us to identify the root cause.

 

[SupportTeam]

In the Event Viewer please select that event, then right-click → Save Selected Events… (Actions menu also works). This writes an .evtx containing only the selected event. 
You can also select the event and press Ctrl+C, or right-click → Copy → Copy Details as Text. (or from Details tab → XML View)

Please post the above output here.

Were there any other events in the Log Viewer around the same time that look like the could be related? Please do screenshot of the Log Viewer showing event entries before and after and post this screenshot here as well.

 

Can you also please .ZIP up and post the VoiceGuide ktTel trace from the day of this event (or just an excerpt from the ktTel capturing the last few calls). The ktTel traces are created in VoiceGuide's \log\ subdirectory.

We can then see what has been happening in the VoiceGuide software immediately prior to this event.

There should also be a .dmp file in VoiceGuide's \log\ subdirectory. Please post that as well.