SIP Accounts keep disconnecting from IP PBX

[IT SENSE]

Hello.

 

We activated the software and everything seems OK except that the 4 SIP accounts that we have set up for the 4 lines disconnect after 10 minutes from the IP PBX and connect again only after restarting the Voiceguide service.

Why is this happening?

0717_0135_vgEngine.txt

0717_ktTel.txt

[SupportTeam]

The ktTel trace is showing this:

411 012101.258  7908         WARN  IPEC_REG_FAIL_serverResponseDataMismatch : there was a mismatch between the internal IP CCLib data, and the data contained in the Registrar's response.
412 012101.258  7908         WARN  **********************************************
413 012101.258  7908         WARN  SIP_REGISTER Failed
414 012101.258  7908         WARN  **********************************************
415 012101.258  7908         NOTE  Most likely the Contact: field in Registrar's response was different then the Contact: field in the Register request sent out by VoiceGuide.
416 012101.258  7908         NOTE  Some SIP Registrars ignore the Contact: field sent to them and set their own instead.
417 012101.258  7908         NOTE  Please use WireShark to confirm contents of the SIP Registraton messages exchanged.
418 012101.258  7908         NOTE  Please set the LocalAlias field in VoiceGuide's Config.xml to match the Contact: field in Registrar's responses.
419 012101.258  7908         NOTE **********************************************

 

There is some more information about this on this online help page:

https://www.voiceguide.com/vghelp/source/html/config_voip_register.htm

in the comments on the <LocalAlias> field.

If you still encounter issues please post the WireShark trace that captures the VoiceGuide service startup and the SIP registration attempts.

 

SECURITY_NOTE: Please change the password used on SIP accounts after posting any configuration files for those accounts.

SECURITY_NOTE: Please change the password used on the SIP account after posting any WireShark traces that capture SIP registrations or call authentications. Otherwise, if password is too simple, it can be cracked from the posted WireShark trace. If other parties crack your password and your PBX is accessible externally then other parties can then start making calls through your PBX, which can result in large call charges on your SIP account.

[IT SENSE]

1 hour ago, SupportTeam said:

IPEC_REG_FAIL_serverResponseDataMismatch : there was a mismatch between the internal IP CCLib data, and the data contained in the Registrar's response.

Found from wireshark tracing that there was en error value in the Local Alias parameter on Voiceguide config file.

Problem solved. Thanks.