vgIvrService.exe Issue

[Harry C]

The system stopped working for an unknown reason. Could you please let me know what might have caused this issue?

Log Name:      Application
Source:        .NET Runtime
Date:          5/19/2025 11:48:57 AM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
Application: vgIvrService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.EvHandler_TDX_PLAY(LINEINFOtag*, Int32, CTelProxy*)
   at <Module>.CtEventProcess(Int32, Int32, CTelProxy*, Int32)
   at <Module>.CtEventProcessingThread(Void*)

 

0519_ktTel.zip

[SupportTeam]

This bug has been fixed in v7.7.6 release of VoiceGuide.

Please update system to v7.7.6 to resolve.