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[Lars Golze]

Hello VG Support Team,

i try to start the VG Service and it stopts directly.

Can you see any issue?

Attached the VG Log, WireShark trace and VG Config.

Thanks!!!

2024-12-13.zip

[SupportTeam]

ktTel trace shows that Dialogic HMP drivers returned error when VoiceGuide called the initial 'gc_start' function in those drivers.

It looks like you are using a Windows 10 based system, and the Dialogic HMP drivers installed on this system are release 548.

Release 548 should not be used on Windows 10.

Please see our Downloads page and download the version of Dialogic HMP intended for use with Windows 10. (currently that is release 540).

 

To change to a different version of Dialogic HMP:

1.    Stop the Dialogic service. You can use the Dialogic Configuration Manager (DCM) to stop the service.
2.    Uninstall Dialogic HMP drivers fully (do not save configuration).
3.    Reboot machine.
4.    Install the new version of Dialogic HMP. (You need to run the installer "As Administrator". Right click on the installer .exe to bring up menu that has that option).
5.    Reboot machine.
6.    Open the Dialogic Configuration Manager (DCM) and start the Dialogic service.

 

078 103708.694  1944         ERROR gc_start hmp
079 103708.694  1944         ERROR StartDialogicGlobalCall returned -1

[SupportTeam]

Also, is this system running a physical hardware, or on some sort of virtual machine?

Dialogic HMP only supports ESXi based virtual machines.