Register Multiple SIP extension

[Harry C]

I couldn't register multiple SIP extension. 

I do have 24 ports license for HMP and VoiceGuide.

Please help

MTA_Log_03242022.zip

[SupportTeam]

In your Config.xml you should have only one <VoIP_Registrations> section, with all individual <VoIP_Registration>  entries in that one <VoIP_Registrations> section.

Similarly, you should have only one <VoIP_Authentications> section, with all individual <VoIP_Authentication>  entries in that one <VoIP_Authentications> section.

Notice the plural "s" on the end of the sections that hold multiple individual registration/authentication sections.

see: https://www.voiceguide.com/vghelp/source/html/config_voip_register.htm

 

A simpler approach that usually requires less configuration may be to just create a SIP trunk on the PBX at 10.94.41.50 (which looks to be an NEC PBX) and point that SIP trunk to VoiceGuide's IP. VoiceGuide will automatically answer all SIP calls arriving to the system (need to set firewall to let them through of course).

But if you need to have VoiceGuide to register the individual extensions then that's fine as well.

 

Your Config.xml should look something like this:

<VoIP_Registrations>

<VoIP_Registration>
  <Display>MTA</Display>
  <Protocol>SIP</Protocol>
  <RegServer>10.94.41.50</RegServer>
  <RegClient>3232@10.94.41.50</RegClient>
  <LocalAlias>3232@10.92.102.85</LocalAlias>
</VoIP_Registration>


<VoIP_Registration>
  <Display>MTA</Display>
  <Protocol>SIP</Protocol>
  <RegServer>10.94.41.50</RegServer>
  <RegClient>3233@10.94.41.50</RegClient>
  <LocalAlias>3233@10.92.102.85</LocalAlias>
</VoIP_Registration>

... etc etc ...

</VoIP_Registrations>


<VoIP_Authentications>

<VoIP_Authentication>
  <Display>IVR</Display>
  <Realm></Realm>
  <Identity></Identity>
  <AuthUsername>3232</AuthUsername>
  <AuthPassword>3232</AuthPassword>
</VoIP_Authentication>


<VoIP_Authentication>
  <Display>IVR</Display>
  <Realm></Realm>
  <Identity></Identity>
  <AuthUsername>3233</AuthUsername>
  <AuthPassword>3233</AuthPassword>
</VoIP_Authentication>

... etc etc ...

</VoIP_Authentications>

 

 

[Harry C]

After I modified the configuration file, I didn't see the same errors in the log file. Even though there is no same error in log file, why I can only see one port got registered in Wireshark log?

MTALog03242022_2.zip

[SupportTeam]

This trace looks odd.

Can you please try fully stopping both the VoiceGuide service and the Dialogic service - make sure to wait till the Dialogic service has fully stopped - and then start the Dialogic service and the VoiceGuide service.

Please post the vgEngine and ktTel and WireShark traces as before.

[Harry C]

After I stop HMP and VoiceGuide services and rebooted the system.

Wireshark log still shows only one port got registered in PBX. 

MTA03252022.zip

[SupportTeam]

Still has some strange errors in it. Can you please try using this latest version:

https://www.voiceguide.com/release/VoiceGuide_7.6.42.exe

Please ensure that you stop the Dialogic service after stopping the VoiceGuide service.

Dialogic service can be stopped using the the Dialogic Configuration Manager (DCM), or Windows' Services Applet.

As before, please post the vgEngine and ktTel and WireShark traces when using this latest version.

 

To change to a different version of VoiceGuide:

1. Stop VoiceGuide Service. VoiceGuide can be stopped by clicking on the VoiceGuide Service Monitor in the Windows's Icon Tray on bottom right of the taskbar and selecting "Stop".
2. Exit all VoiceGuide programs. This  includes the Service Monitor applet in the Icon Tray area in bottom right of the screen,  as well as the Script Designer, Line Status Monitor, etc.
3. Do NOT uninstall the previous VoiceGuide installation.
4. Stop the Dialogic service using the Dialogic Configuration Manager (DCM), or Windows' Services Applet.
5. Run the VoiceGuide install and install into same directory as existing installation.
6. Start VoiceGuide service.

Note: Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, etc) and will not remove any of users script or sound files, and will not remove any log files etc.

[Harry C]

After I installed version 7.6.42, Wireshark log looks good. I am going to verify with PBX.

Thanks