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Dialogic Driver Not Found When use SR280

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Dear Support

Our Procedure

#1 First Try

Insta;ll Card, Donwload SR275,  Voice Guide, after install, Dialogic Card Can not Detect

#2 Second Try

Check with Card Supplier, get the most latest SR280 from a diff download from 


Installed, Dialogic DCM can detect and started

Install VoiceGuide,  but face a error msg: Dialogic Driver Not Found


Kindly help on the issue, log file attached




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Did you reboot the machine after installing the SR275 drivers?

Can you advise the model of the Dialogic card used?

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Also, can you advise the full "OS Build" version of Windows.

This can be found in Windows' Settings->System->About page, in the "Windows specifications" section.

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Dear Support


Thanks so much for the guide

OS Build (win10 pro): 19042.1052





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Please try using this VoiceGuide version:

[old link removed]

the above version should work with SR280.


Please see the below instructions.

If you encounter any issues please post the latest traces file from VoiceGuide's \log\ subdirectory. This way we can see what is happening on the system. Please .ZIP up all the traces before posting them.


Updating VoiceGuide

To update to newer version of VoiceGuide:

1. Stop VoiceGuide Service.

     VoiceGuide Service can be stopped by clicking on the VoiceGuide Service Monitor in the Windows's Icon Tray on bottom right of the taskbar and selecting "Stop".

2. Exit all VoiceGuide programs.

This  includes the Service Monitor applet in the Icon Tray area in bottom right of the screen,  as well as the Script Designer, Line Status Monitor, etc.

3. Run the VoiceGuide install and install into same directory as existing installation.

    (Do NOT uninstall the previous VoiceGuide installation).

4. Start VoiceGuide service.

Note: Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, etc) and will not remove any of users script or sound files, and will not remove any log files etc.

Edited by SupportTeam

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Dear Support

I follow the instruction, all works, I did brand new installation

Thanks very much


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