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How to have script read by answering machine

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I have 2 installations for voiceguide.  1 Uses voiceguide to complete reminder calls for appointments.  This one distinguishes between human answered calls and answering machine answered calls. Which is great.

My second installation is used to repeat a PIN number for new users to a portal site.  I am trying to determine why the logs are answered by a human when in fact, it is going to an answering machine.  I have been able to verify this in testing.

My ultimate goal is to determine how to make the recorded script such that will put the entire message on an answering machine or a person's voicemail should the person be on the phone at the time they receive their PIN.

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Can you please post a trace capturing the calls (preferably both the loading of the calls as well as the outgoing calls itself). This will let us establish what is happening on the second system.

Please indicate which of the calls you would like us to look at. (timestamp or destination number etc)

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