Onconnected

[Guest SS]

I have D41ESC ISA, everythink OK (dialtone, disconnect) , but there is a problem with onconnect When I am dialing for examle 2109767, after some rings system says onconnected, but on other side nobody answer. What to do that this onconnected work well and means true?

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the call, this will allow us to see what is happening.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call)

[Guest SS]

Here it is what I see:

 

etLine1.Device.ID := 5

etLine1.Device.Active := True

Dialing [w02109769] >>>here 0 is outgoing digit from PBX<<<<

etLine1.OnCallBegin

etLine1.OnDialtone

etLine1.OnCallerID

CallerID.Name =

CallerID.Number = 370-698-13757

etLine1.OnDialing

etLine1.OnCalledID

CalledID.Name =

CalledID.Number = L02-109-769 >>>what dialed dialogic<<<<

 

etLine1.OnConnected >>> this must be after other sides answer, but appears before answer<<<

 

Check for automated device

etLine1.Call.MonitorSilence.Active := True

etLine1.OnSilence

Silence detected in less than 3 seconds

Likely a human

Hangup >>>made by myself, in other case ringing gois to continues <<<

[SupportTeam]

You are using some other software.... not VoiceGuide...

 

If you want to get outbound dialing going I'd recommend downloading and installing VoiceGuide and then using the Telephone Number Loader program which comes with VoiceGuide to queue the outgoing calls.

 

VoiceGuide can detect correctly when the call is answered and can distinguish whether a live human or an answering machine answered the call.

 

To download and install a fully working evaluation version of VoiceGuide see: http://voiceguide.com/vgDownload.htm

[Guest SS]

Thank YOU! With voiceguide it works perfect!