VoiceGuide IVR Software Main Page
Jump to content

Call Tranfer To Avaya

Recommended Posts

Dear VG team,


am trying to transfer a call to Avaya SIP extension since am using VG version 7 VOIP and as per to your help file it's mentioned only to list the desired IP address. And from Avaya side we have configured to receive the incoming calls to a specific SIP extension but it's not working.

Please find the attached log and vgs file.


Geidea_AR .vgs

Share this post

Link to post

Could you please do a WireShark capture which is started before the VoiceGuide service is started, and includes the call and transfer attempts.


We can then see what is happening on the SIP level and advise.

135102.413   9  10   3       xfer  RFC3515 transfer to [sip:802@]
135102.413   9  10   3       q_tel +     cmd_TransferBlind 0 [] [0,0,0,0,0,0,0,0][sip:802@|||||||]
135102.413   9  10   3 t     timer set   30 sec : EV_TIMEOUT_HANGUP
135102.413  10  10   3       q_tel run   cmd_TransferBlind 0 0 max:2|3
135102.464  23  10   3 ev    Dialogic 2163,GCEV_INVOKE_XFER_REJ, crn=8000003, 2163,0,0,,,

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now