VoiceGuide IVR Software Main Page
Jump to content

Script Timeout

Recommended Posts

Hi VG team,


I tried to test my script. When [Get Card Number] module asked caller to confirm card number, i pressed '2#'. But it didn't play to the end of sound file, and hang up automatically.


Please check my script and vgEngine.


Thank you for your help.


Share this post

Link to post

Just pressing "2" is enough to indicate that you want to re-enter the number.


The "2" keypress takes you back to entering the number again.


When you press "#" without any other number being entered beforehand then this will result in a "Fail" path being taken - as no number was entered.


In your current script the "Fail" path is not defined in that module, so VoiceGuide hangs up the call.

094945.789   9   3   1 state [Get Card Number] Number Input 809 - confirming
094945.790   9   3   1       PlaySoundStartNumbers select (internal) C:\Program Files (x86)\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav, C:\Program Files (x86)\VoiceGuide\system\voice\GetNbrsConfirmMenu.wav, 809, Digits

094954.069  22   3   1 ev    dtmf 2   (134217729,50,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
094954.070   9   3   1 state [Get Card Number] Number Input
094954.070   9   3   1 state [Get Card Number] Playing wav (PayGetCc.wav)
094954.070   9   3   1       play  start ok, playId=616295
094954.820  22   3   1 ev    dtmf #   (134217729,35,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
094954.820   9   3   1       HangupCall qScr add (*# in LSGetNbrsPlayWelcMsg) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=616295, lRecId=0

Share this post

Link to post

You can specify


on {Fail} goto ...

on {#} goto ...


paths to better control what happens in your script when callers do not supply any numbers in that module.


You could point the on {#} goto ... path back to the same module, so that if caller inadvertently presses the # before entering any numbers then the module will be restarted and caller will just get the "please enter numbers" prompt played to them again.

Share this post

Link to post

Also, trace shows that VoiceGuide is now registering itself as 17778140677@callcentric.com and that you are placing calls into that system from another phone registered with callcentric: 17778296701@callcentric.com


094226.364   9               voip registration data idx=0: SIP, server: callcentric.com, client: 17778140677@callcentric.com, alias: 17778140677@, expires: 0, prefixes: , options: 
094226.364   9               voip registration call.
094226.364   9               q_tel +     cmd_VoIPProvider_Register 0 [0,0,0,0,0,0,0,0][SIP|callcentric.com|17778140677@callcentric.com|17778140677@||||]

094237.950   9   3   1 state <offered> : cid=17778296701@callcentric.com , dnis=17778140677@callcentric.com connected

So looks like this issue: http://voiceguide.com/forums/index.php?showtopic=12382 can now be closed?


Can you advise how you resolved that callcentric->callcentric call issue that you were experiencing?

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now