VoiceGuide IVR Software Main Page
Jump to content

Test Call Error

Recommended Posts


I have installed virtual machine, to make sure the system just have HMP + VoiceGuide + wireshark, no anti-virus application, i also turned off the firewall.

When i run IP Media Server Demo, wireshark can capture SIP packet. But when i turned off IP Media Server Demo, and start VoiceGuide Status Monitor, wireshark failed to capture. Please check .pcapng file attched.


Thank you for all your support.

Thao Huynh


Share this post

Link to post

Looks like wrong Dialogic VoIP drivers were being made available from our Downloads page for the last week or so.


Please go to the VoiceGuide Download page and download the VoIP drivers that are now available from that page.


The now available drivers are the drivers that need to be used with the current latest available version of VoiceGuide.


Please uninstall VoiceGuide and then uninstall your current Dialogic HMP drivers (do not save any configuration).


Then reboot the system as asked for by the Dialogic HMP uninstall.


Then after Windows restart install the new version Dialogic HMP drivers,


Then reboot the system again.


Then install VoiceGuide.


Please post VoiceGuide debug traces if you still encounter any issues.

Share this post

Link to post

You may need to "Refresh" the Downloads page in your browser, just in case it is still showing an old, cached, version.

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now