VoiceGuide IVR Software Main Page
Jump to content

Recording Calls?

Recommended Posts

is there a way to use the record module in voice guide version 6.0.3101 to record the call as it is happening?

Share this post

Link to post

Recording the call is possible - both recording of the conversation between two bridged parties, and recording of both sides of Person<->IVR interaction.


The Call record capacity depends on VoiceGuide version and license type.


To record the conversation between two bridged parties the "Enterprise+Dialer" license is needed.


To record both sides of Person<->IVR interaction the "Enterprise" license is needed and v7.5 or newer of VoiceGuide must be used.


Please see: http://www.voiceguide.com/vghelp/source/html/com_record_2lines_start.htm


v6.0.3101 is the version of the VoiceGuide Script Designer only. That script designer was used in VoiceGuide versions 7.4.x

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now