VoiceGuide IVR Software Main Page
Jump to content

Transfer Specific Problem

Recommended Posts



we have problem with signalization in telecom network.

We use transfer module with option "Dialout and Conference - Monitored to detect busy, no answer or success (connected) status.

but we don't receive each status (eg. not valid or not active number, target not reachable) so we can't inform caller about all possible status (but telecoms playing prompts describing status)


We try to use Blind transfer option to transfer voice prompt from target station, but in this case we don't know when transfer was successful and when start recording call.


How to transfer call with whisper from second line?

Share this post

Link to post

From previous posts we can see that this question must relate to an E1 ISDN based system. yes?


Could you please post vgEngine and ktTel traces that capture the call transfers to the various classes of numbers and we can then provide comment/advice on what can be done.

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now