If User Hangup Then Do Something Else Continue.

[Guest Guest_Fayo]

Hello,

 

I would like to know if this scenario is valid:

 

1. My user call in

2. VoiceGuide creates a support call in my database.

3. The user decide to hangup.

 

What I would like to do is to cancelled the issue created in my database and then hangup. If the user does not hangupthen I want to continue until the call is being transfered.

 

 

Thanks for your help.

[Guest Guest_Fayo]

Sorry I am not looking for the SQL to update my database but I would like to know if it is possible to know that a user has hanup and then take a decision afeter this event happen.

[Guest Guest_Fayo]

Does the "Script to run when call is finished" only run when the person hang up before the end or it also run at a normal ending.

 

I think the answer is YES.

 

How can I run that script only if the person hang up before the end.

[SupportTeam]

Go to Edit menu and select Script Properties. You will then be able to set what script is to be ran once the call has finished.

 

The "Script to run when call is finished" is ran whenever a call has ended - it does not matter whether caller hung up first or VG hung up first.

 

In the script which runs when call has finished you can test for values of Result Variables or whatever else is appropriate to determine at what stage the call was finished and then perform any end-of-call actions you need.