Is There A Way To Assign Or Change The Value Of The $Rv_Deviceid?

[Guest joneschik]

Is there a way to assign or change the value of the $RV_DeviceID?

[SupportTeam]

There is no way to change this value.

 

That $RV holds a value corresponding to the device used by the line/channel handing the call.

 

Would you like to like to be able to change this value or are you just seeking to confirm that it cannot be changed?

 

If you are trying to change this value then can you outline what needs to be achieved in your script? We may be able to suggest an alternative approach.

[Guest joneschik]

We have a 4-port system. The device IDs on the ports are 3, 7, 10 and 13. We would like for the ports that come up with device number 10 and 13 to come up with only one-digit instead of two.

[SupportTeam]

Suggest using:

 

$RV_PORTNUMBER

This will return 1 to 4 depending on port/channel used by the call.

 

For more information please see: http://www.voiceguide.com/vghelp/source/html/resultvariables.htm

[Guest joneschik]

We are using the VGRUNRESULTS file and it adds the DEVICEID to the end of the file name. If we use the PORTNUMBER in the script it will not match the VGRUNRESULTS file name. Is there a way to get the VGRUNRESULTS to add the PORTNUMBER instead of the DEVICEID?

[SupportTeam]

The VGRUNRESULTS files that can be used to return information to VoiceGuide need to be named using DEVICEID / LINEID.

 

Alternative and faster way to return information to VoiceGuide scripts from external Programs or VBScripts/JavaScripts etc. is to use a WCF/COM interface.

 

Please see: http://www.voiceguide.com/vghelp/source/html/com_run_resultreturn.htm