Guest Brandon Report post Posted 02/03/2004 03:18 AM I am running your Voicemail Server.vgs script. I am getting the following error. Can you let me know what is happening. Thanks! I am currently running the latest Voice Guide Version. I have two proline/2v cards. Four line Enterprise system. My Dialogic Configuration Manager Software is 5.01 sp1. 210843.91 9 linedevstate 2048 0 0 210843.91 9 callstate OFFERING 65674 0 4 210843.95 9 Lev_CallerID [618***993*,*******,BRANDO] 210844.00 9 callinfo CALLEDID 210844.00 9 callinfo ORIGIN 210844.01 9 ring 0 210849.93 9 ring 2 210849.93 9 Answer the call at 2/2/2004 9:08:49 PM 210849.93 9 lineAnswer(65674) => 66375 210850.48 9 callstate CONNECTED 65674,1,0 210850.49 9 WorkingModeTAPI@Connected= 210850.49 9 WorkingModeScript@Connected= 210850.52 9 Inband detection not enabled 210850.52 9 StartLoadedVgs at 2/2/2004 9:08:50 PM 210850.53 9 tapi Reply (LineEvReply) ok 66375 0 210850.53 9 [Welcome] Number Input 210850.53 9 [Welcome] Playing (VmailSysWelc.wav) 210850.57 9 PlaySoundStart ok [VmailSysWelc.wav] 210857.61 9 dtmf * (65674,42,2) 210857.62 9 LsGetNbrsPlayWelcMsg * 210857.68 9 PlaySoundStop ok 210857.69 9 RVreplace start (strlen>100) 210857.71 9 RVreplace end: [On {Success} Goto [Voicemail Box ] Return [Welcome] On {Fail} Goto [Voicemail Retrieve]] 210857.73 9 path {*} not found 210857.74 9 voicemail used: Scripted 210857.75 9 stack idx=1 210857.77 0 eng cannot load script C:\Program Files\VoiceGuide\system\vm\ 210857.78 9 Loaded C:\Program Files\VoiceGuide\system\vm\ into:-1 210857.79 9 ERROR 5.1.7001 Could not load script C:\Program Files\VoiceGuide\system\vm\ 210857.80 9 [Welcome] Number Input 210857.81 9 [Welcome] Playing (VmailSysWelc.wav) 210857.86 9 PlaySoundStart ok [VmailSysWelc.wav] 210904.83 9 callstate DISCONNECTED 65674,0,0 210904.84 9 LsGetNbrsPlayWelcMsg EV_REMOTEPARTY_DISCONNECT 210904.85 9 Hanging up call... 210904.86 9 RecSoundStop ok 210904.92 9 PlaySoundStop ok 210904.95 9 fnHangupCall end 210904.98 9 linedevstate 2048 0 0 210904.99 9 callstate IDLE 65674 0 0 210905.00 9 WorkingMode@Idle= 210905.34 9 tapi Reply (LineEvReply) ok 66358 0 210906.23 9 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 210906.23 9 ReinitTelephony due to IDLE start 210906.24 9 tapic lineDeallocateCall(MainCall:65674) 0 210906.45 9 lineOpen(9) => 0 210906.46 9 Waiting for a call... 210906.48 9 lineOpen(9)LineHandle=66307 Share this post Link to post
SupportTeam Report post Posted 02/03/2004 04:06 AM The Voicemail Server.vgs script is not set up to accept caller entering "*" - the caller is meant to press the voicemail box number for which they wish to leave the message and press the "#" (known as "pound" key or "hash" key). If you want the script to react to "*" being pressed then just add an appropriate path to the "Welcome" module... The path should probably be: on {*} goto [Voicemail Box Menu] Also, did you edit the VG.INI file at all? If invalid script names are placed in the [Voicemail] section of VG.INI then VG will not be able to start voicemail either... Share this post Link to post
Guest Brandon Report post Posted 02/03/2004 04:30 AM Thanks for the response. I have been using Voice Guide 4.9 for a long time. I just upgraded to 5.1.7. I believe I did an uninstall of 4.9 but I don't know if it was a complete uninstall. I am running Win XP. Do I need to go back to Win2000 go to Dialogic software of 5.1.1 Here is the error that I get anytime I try to go to any voice mail application. 222444.99 9 LsGetNbrsRxDigits * 222445.00 9 RVreplace start (strlen>100) 222445.01 9 voicemail used: Scripted 222445.02 9 stack idx=3 222445.04 0 eng cannot load script C:\Program Files\VoiceGuide\system\vm\ 222445.05 9 Loaded C:\Program Files\VoiceGuide\system\vm\ into:-1 222445.06 9 ERROR 5.1.7001 Could not load script C:\Program Files\VoiceGuide\system\vm\ 222445.08 9 voicemail used: Scripted 222445.09 9 stack idx=4 222445.11 0 eng cannot load script C:\Program Files\VoiceGuide\system\vm\ 222445.12 9 Loaded C:\Program Files\VoiceGuide\system\vm\ into:-1 222445.13 9 ERROR 5.1.7001 Could not load script C:\Program Files\VoiceGuide\system\vm\ Thanks for the responses. -Brandon Share this post Link to post
SupportTeam Report post Posted 02/03/2004 05:08 AM Have you tried entering the number of the mailbox for which you wish to leave the message? (As the voice prompt says...) Please post the VG.INI file (found in VoiceGuide directory). Share this post Link to post
Guest Brandon Report post Posted 02/03/2004 03:42 PM Same thing happens. I type in Voice Mail Box 0010 and the event log shows same error. See Below. 93549.56 9 path {0010} not found 093549.57 9 RVreplace start: [Voicemail Box $RV[Welcome]] 093549.59 9 RVreplace end: [Voicemail Box 0010] 093549.60 9 voicemail used: Scripted 093549.61 9 stack idx=2 093549.62 0 eng cannot load script C:\Program Files\VoiceGuide\system\vm\ 093549.64 9 Loaded C:\Program Files\VoiceGuide\system\vm\ into:-1 093549.65 9 ERROR 5.1.7001 Could not load script C:\Program Files\VoiceGuide\system\vm\ 093549.66 9 [Welcome] Number Input 093549.67 9 [Welcome] Playing (VmailSysWelc.wav) 093549.71 9 PlaySoundStart ok [VmailSysWelc.wav] 093554.47 9 callstate DISCONNECTED 65791,0,0 093554.48 9 LsGetNbrsPlayWelcMsg EV_REMOTEPARTY_DISCONNECT 093554.49 9 Hanging up call... VG.INI below: [LineConfig] TapiDeviceCount=4 [TapiDevice1] Id=6 Name=Analog Line 1(dxxxB1C1) Script=C:\Documents and Settings\Brandon Crockett\My Documents\VoiceGuide\stopforeclosure\stopforeclosure1.vgs RingsBeforeAnswer=2 PopupCallerId=1 DialoutOK=1 [TapiDevice2] Id=7 Name=Analog Line 2(dxxxB1C2) Script=C:\Documents and Settings\Brandon Crockett\My Documents\VoiceGuide\stopforeclosure\stopforeclosure1.vgs RingsBeforeAnswer=1 PopupCallerId=1 DialoutOK=1 [TapiDevice3] ID=8 Name=Analog Line 3(dxxxB2C1) Script=C:\Documents and Settings\Brandon Crockett\My Documents\VoiceGuide\stopforeclosure\stopforeclosure1.vgs RingsBeforeAnswer=2 PopupCallerId= DialoutOK=1 [TapiDevice4] ID=9 Name=Analog Line 4(dxxxB2C2) Script=C:\Program Files\VoiceGuide\Scripts\Voicemail Server\Voicemail Server.vgs RingsBeforeAnswer=2 PopupCallerId=3 DialoutOK=1 [PlayRecordConfig] RecEditor=SNDREC32.EXE RecCutIfHangupBytes=500 RecCutIfDtmfStopBytes=5000 RecLengthMin=1 RecLengthMax=30 PlayEndPauseDialogic=0 ;PlayVolume can be set from 1 (very quiet) to 100 (loudest). ;a setting of 0 disables explicit setting of the volume, keeping the default setting. PlayVolume=100 ;SilenceDetectLength: 40 = 4 seconds SilenceDetectLength=40 ;SilenceDetectLevel: range: 0-100. ;0 - don't detect silence, 100 - detect loud background noise as silence. SilenceDetectLevel=10 [Voicemail] RecLengthMin=1 RecLengthMax=30 ForwardPhoneRetries=2 ForwardPhoneWait=1 ForwardPhoneAcceptPrompt=VmbForwardAskAccept.wav ForwardEmailSubject=Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_MINUTE $RV_DATE/$RV_MONTH ForwardEmailBody=Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_MINUTE $RV_DATE/$RV_MONTH ForwardEmailMechanism=MAPI ForwardEmailSmtpServer=smtp.yourdomain.com ForwardEmailSmtpEmailAddress=you@yourdomain.com ForwardVmEmailSmtpSendersName=VoiceGuide Voicemail FtpServer=http://www.****** FtpUser=****** FtpPassword=********* FtpDir=VoiceGuide ForwardVmEmailSubject=VoiceGuide Voicemail ForwardVmEmailFromAddress=Brandon@House-Info.net ForwardVmEmailFromName=VoiceGuide Voicemail ForwardVmEmailMechanism_1=MAPI ForwardVmEmailMechanism_2=SMTP ForwardVmEmailSendRetries=0 ForwardVmEmailRetriesDelay=0 [PBX] ;Maximum time the system will wait for the extension to be answered. In seconds. AnnouncedTransfersMaxWaitTime=30 ;Inband signalling configuration file eg: InbandSignaling_SiemensHiPath3000_v1.2.txt InbandSignalConfig= ;time for PBX to react to the hookflsh. In 100ms units, eg: 10=1 second PauseAfterHookflash=10 ;"TAPI" : TAPI functions calls are made to driver to action transfers and conferences. ;"Generate" : exlilicit tones and signals are generated using TAPI calls ;"AT" : modem AT commands are used TransferControl_Modem=Generate TransferControl_TelBoards=Generate ;************************************************ ;*** "Generate" is selected for Transfer Control ;************************************************ ;generated before playing the destination extension. (Blind and Announced transfers) Transfer_Prefix=! ;generated after the call transfer is accepted. ;after playing this signal VoiceGuide will hang up the call. ;generated after the call is declined. ;This signal is used to hangup the extension leg of the call and retrieve the call, Transfer_AnnounceDecline=! ;generated before playing the destination extension. (Blind and Announced conferences) Conference_Prefix=! ;generated immediately after playing the destination extension Conference_BlindSuffix=!3 ;generated after the call confenrence is accepted. ;after playing this signal VoiceGuide will stay on the line. Conference_AnnounceAccept=!3 ;generated after the call confenrence is declined. ;This signal is used to hangup the extension leg of the call and retrieve the call, Conference_AnnounceDecline=! ;************************************************ ;*** "AT" is selected for Transfer Control ;************************************************ ModemTransferInit1=AT#VBT=1 ModemTransferHookflash=AT#VTS=! ;ModemTransferDialNumber: this command is suffixed with the destination number separated by commas ModemTransferDialNumber=AT#VTS= ModemTransferComplete=AT#VTS=! ;Commands issued to the modem duting a 3-way conference setup Modem3WayInit1=AT#VBT=1 Modem3WayHookflash=AT#VTS=! ;pause time after sending hookflash to allow PBX enough ;Modem3WayDialNumber : this command is suffixed with the destination number separated by commas Modem3WayDialNumber=AT#VTS= Modem3WayComplete=AT#VTS=! ;************************************************ ;*** "TAPI" is selected for Transfer Control ;************************************************ ;set to 1 if lineComplete transfer is not to be called upon announced call transfer being accepted. ;if set to 0 then LineCompleteTransfer will be issued after call transfer is accepted, then call will be hung up. ;if set to 1 then the call will be just hung up after call transfer is accepted. OnTransferAccept_NoLineCompleteTransfer=0 ;3WayMaxTalkTime is in 1 second units, rg: 1800 = 30 minutes 3WayMaxTalkTime=1800 [VGDialer] ;set it to MM/DD/YY or DD/MM/YY DateFormat=DD/MM/YY ;Dialout announcement replay maximum count. AnnReplay=3 ;How long before another call can go out on the same line (sec) AfterIdleWait=5 ;Silence detection is used to judge when the answering machine ;message has stopped talking: ;AnswerMachine Silence detect length. In 100ms units (20 = 2 seconds) AM_SilenceDetectLength=20 ;AnswerMachine SilenceDetectLevel: range: 0-100. ;0 - don't detect silence, 100 - detect loud background noise as silence. AM_SilenceDetectLevel=10 [VBScript] UseSafeSubset=1 ShellHandler=wscript [DatabaseWorkspace] WorkspaceJetUser=admin WorkspaceJetPassword= WorkspaceOdbcUser=admin WorkspaceOdbcPassword= [VgGsd] DesignAreaHeight=5000 DesignAreaWidth=5000 [VGsys] ;Used only for CT-Media systems ;AssistingApp=VgControl.exe ;Fax Handoff settings: HandoffProgramFax= [OnError] ;OnError_Unavailable possible settings: ;RESTART_TAPI, RESTART_VOICEGUIDE, RESTART_PC OnError_Unavailable= [Callflow] ;OnGetNumbersRxDigit=PlayStop_False [CTMedia] DefaultScript= WatchedService= WatchedFile= LoadScript1= LoadScript2= LoadScript3= LoadScript4= LoadScript5= LoadScript6= LoadScript7= LoadScript8= LoadScript9= LoadScript10= [TraceLog] LogDebugToFile=0 Share this post Link to post
Guest Brandon Report post Posted 02/03/2004 05:35 PM I completely un-installed the software and its directories. Completed a re-install of the software. It seems to be working correctly at this time. Thanks for the time and efforts. -Brandon Share this post Link to post
SupportTeam Report post Posted 02/03/2004 09:35 PM OK. Glad to hear all is working fine now. It does look like the old VG.INI was still on your system. The VG.INI for versions 5.x has more information in it. eg: VmScript_LeaveMsg_Script=VmLm.vgs VmScript_LeaveMsg_Module=VmLmStart VmScript_SelectVmb_Script=VmLm.vgs VmScript_SelectVmb_Module=VmMenuStart VmScript_LoginVmb_Script=VmLogin.vgs VmScript_LoginVmb_Module=VmLoginStart VmScript_VmDeliver_Script=vmMsgDeliver.vgs 'VmScript_VmDeliver_Module=VmDelivAMStart VmScript_VmDeliver_Module=VmDelivStart ;if VmScript_VmDeliverAM_Script is set to VmMsgOnly ;then outgoing queued call will have just the Vm msg filename ;specified in the 'answering machine answers' field. ;Otherwise the script/module indicated will be used. VmScript_VmDeliverAM_Script=vmMsgDeliver.vgs VmScript_VmDeliverAM_Module=VmDelivAMStart ;Auto Attendant Script Settings. VmScript_AutoAtt_Script=aaFindUser.vgs VmScript_AutoAtt_Module=GetExtension Share this post Link to post
