Config Of D/4pci For Hong Kong

[Guest server]

I want to config the dialogic card (D/4PCI) for Hong Kong use, but I can't find the my country in country parameter of Dialogic Configuration Manager, How to config about it!

And I test the VG to receive the call need a long time (3-4 rings), I just want 2 rings.

And I use the phone to dial to VG, it doesn't answer the call and I hear "beep" sound like a fax receive voice.

 

Thanks!

[SupportTeam]

I want to config the dialogic card (D/4PCI) for Hong Kong use, but I can't find the my country in country parameter of Dialogic Configuration Manager, How to config about it!

Can you ask the distributor from whom you purchased the card for advice on what the selections in the DCM (Dialogic Configuration Manager) should be? The local people from whom you purchased the card should know this kind of 'local' knowledge...

And I test the VG to receive the call need a long time (3-4 rings), I just want 2 rings.

Could you please post a copy of VoiceGuide's Debug Printout which captures an incoming call, this will allow us to see how the call arrives...

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

 

Also, can you attach a telephone handset 'in parallel' with the phone lines plugged into the Dialogic card and see how many times the telephone handset rings before the call is answered by VG? On some phone networks the caller will hear ringing before the destination extension has started ringing - attaching a phone 'in parallel' will let you better see how many rings the Dialogic card actually sees.

And I use the phone to dial to VG, it doesn't answer the call and I hear "beep" sound like a fax receive voice.

I thought you just said that the call is answered...(after 3-4 rings). If you hear beeps when you dial then you should ask your phone company why thay are playing these beeps..

[Guest server]

Thanks for your reply!

 

My conditions

I use the VG just record data to database

No need to transfer call

 

I would like to ask about country parameter in (DCM), what for use? If I use default setting...(that mean I choose China or US)...what will be affect with this setting?

And my dailogic card (D/4PCI) is buy from internet...where can I get the information about country parameter setting?

 

Also I enclosed the VG Event Trace Log for after 3-4 rings to receive the call (I just want 2 rings) , and TSP config of D/4PCI (attached file: d41cfg.txt). Is the setting correct?

 

VG Event Trace Log

 

151107.77 5 linedevstate 2048 0 0

151107.78 5 callstate OFFERING 66133 0 4

151107.82 5 Lev_CallerID [31881076,]

151107.82 5 callinfo CALLEDID

151107.82 5 callinfo ORIGIN

151107.82 5 ring 0

151113.79 5 ring 2

151113.79 5 Answer the call at 1/30/2004 15:11:13

151113.80 5 lineAnswer(66133) => 66116

151114.34 5 callstate CONNECTED 66133,1,0

151114.35 5 WorkingModeTAPI@Connected=

151114.35 5 WorkingModeScript@Connected=

151114.38 5 Inband detection not enabled

151114.39 5 StartLoadedVgs at 1/30/2004 15:11:14

151114.40 5 tapi Reply (LineEvReply) ok 66116 0

151114.40 5 [Welcome] Playing

151114.40 5 [Welcome] Playing (C:\Program Files\SetupProject\VG\Voice\Welcome.wav)

151114.44 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\Welcome.wav]

151114.44 5 RunModule PLAY end

151118.28 5 wb(98511800)

151118.33 5 Play End line[5] (id=985118)

151118.34 5 LsPlayMsg EV_PLAY_FINISHED

151118.34 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

151118.34 5 [Lookup Site No] DB Query

151118.35 5 Jet mode used (To use ODBC mode specify ODBC Connect string)

151118.39 5 RVreplace start: [sELECT site_no FROM site_tel_line WHERE line_no=$RV_CIDNUMBER]

151118.39 5 RVreplace end: [sELECT site_no FROM site_tel_line WHERE line_no=31881076]

151118.39 5 About to execute Retrieve Operation [sELECT site_no FROM site_tel_line WHERE line_no=31881076]

151118.40 5 [Lookup Site No] row count=1

151118.41 5 [init Guard No Counter] Evaluate [0]

151118.43 5 .Eval(0)

151118.44 5 Eval Expr result:[0] stored in $RV[GuardNoCounter]

151118.44 5 path {0} not found

151118.45 5 [init Password Counter] Evaluate [0]

151118.46 5 .Eval(0)

151118.46 5 Eval Expr result:[0] stored in $RV[PasswordCounter]

151118.46 5 path {0} not found

151118.46 5 [Get Guard No] Number Input

151118.47 5 [Get Guard No] Playing (C:\Program Files\SetupProject\VG\Voice\GetGuardNo.wav)

151118.52 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\GetGuardNo.wav]

151122.77 5 Play End line[5] (id=989184)

151122.77 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

151127.79 5 dtmf 2 (66133,50,2)

151127.79 5 LsGetNbrsRxDigits 2

151127.79 5 [Get Guard No] Number Input 2

151127.80 5 path {2} not found

151128.41 5 dtmf 0 (66133,48,2)

151128.41 5 LsGetNbrsRxDigits 0

151128.42 5 [Get Guard No] Number Input 20

151128.42 5 path {20} not found

151128.93 5 dtmf 3 (66133,51,2)

151128.93 5 LsGetNbrsRxDigits 3

151128.93 5 [Get Guard No] Number Input 203

151128.93 5 path {203} not found

151129.29 5 dtmf 3 (66133,51,2)

151129.29 5 LsGetNbrsRxDigits 3

151129.29 5 [Get Guard No] Number Input 2033

151129.29 5 path {2033} not found

151130.41 5 dtmf # (66133,35,2)

151130.42 5 LsGetNbrsRxDigits #

151130.42 5 path {2033} not found

151130.42 5 [Lookup Password] DB Query

151130.42 5 Jet mode used (To use ODBC mode specify ODBC Connect string)

151130.43 5 RVreplace start: [sELECT pwd FROM guard_profile WHERE guard_no='$RV[Get Guard No]']

151130.43 5 RVreplace end: [sELECT pwd FROM guard_profile WHERE guard_no=2033]

151130.43 5 About to execute Retrieve Operation [sELECT pwd FROM guard_profile WHERE guard_no=2033]

151130.46 5 [Lookup Password] row count=1

151130.47 5 [Get Password] Number Input

151130.47 5 [Get Password] Playing (C:\Program Files\SetupProject\VG\Voice\GetPassword.wav)

151130.48 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\GetPassword.wav]

151134.52 5 Play End line[5] (id=1181)

151134.52 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

151136.44 5 dtmf 2 (66133,50,2)

151136.44 5 LsGetNbrsRxDigits 2

151136.44 5 [Get Password] Number Input 2

151136.45 5 path {2} not found

151136.81 5 dtmf 0 (66133,48,2)

151136.81 5 LsGetNbrsRxDigits 0

151136.81 5 [Get Password] Number Input 20

151136.82 5 path {20} not found

151137.01 5 dtmf 3 (66133,51,2)

151137.02 5 LsGetNbrsRxDigits 3

151137.02 5 [Get Password] Number Input 203

151137.02 5 path {203} not found

151137.29 5 dtmf 3 (66133,51,2)

151137.29 5 LsGetNbrsRxDigits 3

151137.29 5 [Get Password] Number Input 2033

151137.30 5 path {2033} not found

151137.67 5 dtmf # (66133,35,2)

151137.68 5 LsGetNbrsRxDigits #

151137.68 5 path {2033} not found

151137.68 5 [Evaluate Password] Evaluate [$RV[Get Password]=$RV[Lookup Password_1_1]]

151137.68 5 RVreplace start: [$RV[Get Password]=$RV[Lookup Password_1_1]]

151137.69 5 RVreplace end: [2033=2033]

151137.69 5 .Eval(2033=2033)

151137.69 5 Eval Expr result:[True]

151137.69 5 [Get Menu Choice] Number Input

151137.70 5 [Get Menu Choice] Playing (C:\Program Files\SetupProject\VG\Voice\GetMenuChoice.wav)

151137.72 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\GetMenuChoice.wav]

151152.56 5 wb(841100)

151152.61 5 Play End line[5] (id=8411)

151152.62 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

151155.09 5 dtmf 1 (66133,49,2)

151155.09 5 LsGetNbrsRxDigits 1

151155.10 5 [Get Menu Choice] Number Input 1

151155.10 5 [Lookup Still On Duty] DB Query

151155.10 5 Jet mode used (To use ODBC mode specify ODBC Connect string)

151155.11 5 RVreplace start (strlen>100)

151155.11 5 RVreplace end: [sELECT * FROM time_attendance WHERE site_no='HC' AND guard_no='2033' AND end_time IS NULL]

151155.12 5 About to execute Retrieve Operation [sELECT * FROM time_attendance WHERE site_no='HC' AND guard_no='2033' AND end_time IS NULL]

151155.14 5 [Lookup Still On Duty] movelast err : µL²{¥Îªº°O¿ý¡C

151155.14 5 [invalid Report Attendant] Playing

151155.16 5 [invalid Report Attendant] Playing (C:\Program Files\SetupProject\VG\Voice\InvalidReportAttendant.wav)

151155.20 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\InvalidReportAttendant.wav]

151155.21 5 RunModule PLAY end

151203.42 5 Play End line[5] (id=25866)

151203.42 5 LsPlayMsg EV_PLAY_FINISHED

151203.42 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

151203.43 5 [Thank You] Playing

151203.43 5 [Thank You] Playing (C:\Program Files\SetupProject\VG\Voice\ThankYou.wav)

151203.45 5 PlaySoundStart ok [C:\Program Files\SetupProject\VG\Voice\ThankYou.wav]

151203.45 5 RunModule PLAY end

151207.38 5 Play End line[5] (id=34138)

151207.38 5 LsPlayMsg EV_PLAY_FINISHED

151207.38 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

151207.38 5 Hanging up call... [Hangup Module]

151207.38 5 RecSoundStop ok

151207.39 5 PlaySoundStop ok

151207.39 5 fnHangupCall end

151207.43 5 linedevstate 2048 0 0

151207.43 5 callstate IDLE 66133 0 0

151207.45 5 WorkingMode@Idle=

151207.47 5 tapi Reply (LineEvReply) ok 66099 0

151208.39 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

151208.39 5 ReinitTelephony due to IDLE start

151208.39 5 tapic lineDeallocateCall(MainCall:66133) 0

151208.55 5 lineOpen(5) => 0

151208.55 5 Waiting for a call...

151208.55 5 lineOpen(5)LineHandle=66082

 

One more questions....

I try to dail to VG, if I hangup the phone when the the VG still playing script, after I wait the VG go back ready status(Waiting for a call...), and then I dail to VG again, It just hear like connect to fax modem sound, and my phone will hangup by the system...(VG did not answer THIS call )

 

So sorry ask many questions, because I am a beginner of the field.

 

Thanks

d41cfg.txt

[SupportTeam]

Can you attach a telephone handset 'in parallel' with the phone lines plugged into the Dialogic card and see how many times the telephone handset rings before the call is answered by VG?

On some phone networks the caller will hear ringing before the destination extension has started ringing - attaching a phone 'in parallel' will let you better see how many rings the Dialogic card actually sees.

 

Also please read:

http://voiceguide.com/forums/index.php?showtopic=1104

 

Not sure what the DCM Country & Parameter Files should be for HK. You should seek support on such localization-related questions from your local Dialogic distributor/reseller in HK... (obtaining access to such support is a major factor why people buy cards from local authorized distributors).

 

Have you tried setting VG to answer after 1 ring?