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Hi, Voiceguide I followed the manual and switched to MS SQL server from SQLite. I dropped outidal.xml in data folder, it disappeared but I do not see any entry in call queue table and not in tracking table either. MS SQL is much more convenient to me. The server and voiceguide are both on same Windows 7 service pack 164 bit computer server works fine (SQL) Its same PC so no firewall may be. Once I switched and rebooted outdial immediately created all tables necessary