Hello,
I’m in the process of installing VoiceGuide 7.6.17 and I ran into some issues with the outgoing calls.
The new server is Windows Server 2016 with and we are using a D41JCTLSE dialogic card.
I’m am using the same vg script that we are currently using with our prod setup that is running VoiceGuide 7.1.0 on an other server.
The calls are made from an OutDial_New.xml file.
Here’s the problem, after dialling, the system detects immediately that a human has answered and starts the script, even if the call has not been answered.
I get a ANSWERED_NORINGBACK. I tried modifying TID_RNGBK1 and TID_RNGBK2 configuration, but I always get the ANSWERED_ NORINGBACK.
Also, at the end of a call, the line hangs (without hanging up) executing a vbs. It stays there until I press the Hangup button in the line monitor.
I have compared the Config.xml and ConfigLine.xml with our production Config files and they are the same.
1227_CallEvents.txt
1227_ktTel.txt
1227_1118_vgEngine.txt
1227_ktTts.txt
1227_vgService.txt
Config.xml
ConfigLine.xml
OffreSiHumain.vgs
OffreSiRepondeur.vgs
OutDial_New.xml
vg.ini
