VoiceGuide IVR Software Main Page
Jump to content

Search the Community

Showing results for tags 'VBS'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Found 1 result

  1. Vbs Script Execution Problems

    vgEngine version : 7.4.5653.39027 RELEASE pre75 We are experiencing a couple of problems with the execution of VBS scripts for outbound calls in the following scenarios: (1) When a person answers and hangs up immediately, the onRetriesExhausted VBS script is not executed. The issue is virtually identical to the one described here: http://voiceguide.com/forums/index.php?showtopic=12236 (2) For a no answer condition, VG attempts to execute the onRetriesExhausted VBS script but it fails. (We do not have a 'OnNotAnswered' set). The logs indicate that a temporary VBS file is created and it then tries to execute the VBS file. Unfortunately the temporary file simply contains the text 'notset' inside it rather than the original VBS script, so the execution appears to fail. In order to isolate the root cause of the problem and eliminate any coding issues, I've simplified the VBS script so that it simply declares a variable and does nothing else. This simplified script produces the errors shown in the log file at timestamp 110627.393. I've attached relevant log files, VBS file, as well as the temporary VBS file that VG is creating for execution. I have also tried using the WSH engine as suggested in the log file. Again, the script fails to execute and the temporary VBS file contains "notset". Based on the contents of the forum post on issue (1), I'm assuming that we may need to perform an upgrade to VG to resolve one or both of these issues. If that's the case, can you supply a link to a recent VG version containing the fix(es)? Thanks in advance. Much appreciated. Archive.zip
×