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Installing Dialog Hmp Software

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#1 ThaoHuynh 24 March 2017 - 12:42 PM

Hi VoiceGuide Team,

I have installed Dialogic HMP 3.0 drivers. But when i ran hpettool.exe to test for HPET compatability. 

It has errored.


        C:\Program Files (x86)\Dialogic\HMP\bin>hpettool.exe /t
         Failed to extract driver package.
         Failed to extract driver package.
         Error: Failed to execute the command.
        C:\Program Files (x86)\Dialogic\HMP\bin>
System: Windows 7 Professional Service Pack 1, 64 bit.
How can fix my problem?
Thank you your help,
Thao Huynh

#2 SupportTeam 24 March 2017 - 02:09 PM

Few things to try:


Are you logged in as Administrator while running the hpettool.exe ?


Is the "Command Prompt" and "Admin" version of Command Prompt ?


As this is a 64 bit version of Windows then are you running the 64 bit version of the hpettool.exe ?


Most newer systems support the HPET timer, so if you are using a current version motherboard and CPU then most likely the HPET timer is supported. You may need to confirm if it is enabled in BIOS however.

#3 ThaoHuynh 24 March 2017 - 02:59 PM

I ran hpettool64 again and it's show "HPET is hardware & BIOS supported and is enabled on this system.". Does it work fine?

#4 SupportTeam 24 March 2017 - 03:04 PM

Yes, that confirms HPET is enabled on this system.

#5 ThaoHuynh 24 March 2017 - 05:03 PM

Thank you so much