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Recording Calls?

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#1 DrDial_HealthAxis0 31 January 2017 - 05:44 AM

is there a way to use the record module in voice guide version 6.0.3101 to record the call as it is happening?

#2 SupportTeam 31 January 2017 - 08:24 AM

Recording the call is possible - both recording of the conversation between two bridged parties, and recording of both sides of Person<->IVR interaction.


The Call record capacity depends on VoiceGuide version and license type.


To record the conversation between two bridged parties the "Enterprise+Dialer" license is needed.


To record both sides of Person<->IVR interaction the "Enterprise" license is needed and v7.5 or newer of VoiceGuide must be used.


Please see: http://www.voiceguid...lines_start.htm


v6.0.3101 is the version of the VoiceGuide Script Designer only. That script designer was used in VoiceGuide versions 7.4.x