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Voiceguide Installation Problem

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#1 EtikaSupport 25 April 2017 - 05:45 PM

I'm experiencing problems with the installation of VoiceGuide onto a new Windows 2012R2 server. The installation appears to complete successfully and the installLog.txt file shows no errors.


However, the VoiceGuide Service is missing from Windows Services, and when I start the VoiceGuide License Manager I get an error (refer to attached screenshot).


The Dialogic HMP drivers have been installed successfully and the Dialogic service is running.


It would appear that something has prevented the installation from completing properly, but I'm unable to see the cause.


Dialogic HMP 30 Drivers for VoiceGuide 7.5 - build 360

VoiceGuide Install Version: 7.4.9


(Both components installed as Administrator)





  • Screen Shot 2017-04-25 at 17.16.01.png

#2 SupportTeam 26 April 2017 - 03:04 PM

We can only support the current versions of VoiceGuide on this free Support Forum.


Please update this system to current version of VoiceGuide and post traces/reports from current version if you still encounter issues.

#3 EtikaSupport 27 April 2017 - 08:38 PM

Thanks. I've installed the current version of Dialogic HMP and VoiceGuide. The problem has now been resolved.


Looks like there was a problem with the specific VoiceGuide install build that I was trying to use.


Thanks again.