invoso.com Report post Posted 03/22/2012 01:07 PM I created waiting loop for customer with MoH. Each time I check position (waiting callers) I stop Moh to play position prompt and again start MoH Is possible to don't stop MoH and simultaneously play other prompt? Share this post Link to post
SupportTeam Report post Posted 03/22/2012 08:52 PM Is possible to don't stop MoH and simultaneously play other prompt? The played position information may not be heard clearly if the on-hold sound file is being played at the same time, so perhaps it would be better to have the MOH paused and restarted at the 'position in queue' information completes playing? The software can be modified to allow the MOH pausing and restarting from paused position automatically, please contact sales@voiceguide.com for details. Share this post Link to post
invoso.com Report post Posted 03/23/2012 04:17 PM 1. Is possible to don't stop MoH and simultaneously play other prompt? 2. Is possible to decrease MoH playback volume to make other prompt clearly heard. Share this post Link to post
SupportTeam Report post Posted 03/23/2012 08:41 PM 1. Is possible to don't stop MoH and simultaneously play other prompt? No. To achieve this would require that a 'conference' resource be used. 2. Is possible to decrease MoH playback volume to make other prompt clearly heard. This would still require the 'conference' resource, so no. Share this post Link to post
