Sip Registration

[zac]

Dear,

 

the problem is in the deregistration of Voiceguide from sip server after 120 sec (in the period up to 120s it is possible to make in/out call and transfer)

I tried with <Expires>600</Expires> but unsuccessfully

 

Maybe the solution is the possibility where that the Voiceguide sends request for registration more frequently (it seems that send only once)???

 

Please find attached file (trace from ethereal)

 

SIP SERVER: SIEMENS HIPATH (192.168.1.2)

VOICEGUIDE v7.3.0 and v7.2.4 ( 192.168.1.200)

HMP3.OSU310

WINDOWS XP

trace.zip

[SupportTeam]

Not sure if the attached trace shows VoiceGuide registration.

 

Is there any other VoIP software installed on the system?

 

Can you post the VoiceGuide ktTel traces that capture the system startup?

 

A REGISTER packet issued by VoiceGuide looks something like this:

 

 

Internet Protocol Version 4, Src: 10.10.10.102 (10.10.10.102), Dst: 10.10.10.200 (10.10.10.200)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
   Request-Line: REGISTER sip:10.10.10.200 SIP/2.0
   Message Header
       From: <sip:1000@10.10.10.200>;tag=4ca5b38-0-13c4-50022-52b2e-588ab9b5-52b2e
       To: <sip:1000@10.10.10.200>
       Call-ID: 4d55310-0-13c4-50022-52b2e-512788a7-52b2e
       CSeq: 1 REGISTER
       Via: SIP/2.0/UDP 10.10.10.102:5060;branch=z9hG4bK-52b2e-1430af91-2f877763
       Max-Forwards: 70
       User-Agent:  VoiceGuideHMP
       Expires: 120
       Contact: <sip:1000@10.10.10.102:5060>;methods="INVITE, INFO, SUBSCRIBE, BYE, CANCEL, NOTIFY, ACK, REFER"
       Content-Length: 0

 

and the packets in attached trace look like this:

 

Internet Protocol Version 4, Src: 192.168.1.200 (192.168.1.200), Dst: 192.168.1.2 (192.168.1.2)
User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)
Session Initiation Protocol
   Request-Line: REGISTER sip:192.168.1.2;ttl=10 SIP/2.0
   Message Header
       From: <sip:111@192.168.1.2>;tag=c235ee0-0-13c4-50022-7b3-926e8a-7b3
       To: <sip:111@192.168.1.2>
       Call-ID: c455990-0-13c4-50022-7b3-696d5324-7b3
       CSeq: 1 REGISTER
       Via: SIP/2.0/UDP 192.168.0.99:5060;branch=z9hG4bK-7b3-1e1481-2689834b
       Max-Forwards: 70
       Supported: replaces
       Expires: 600
       Contact: <sip:111@192.168.1.200>
       Content-Length: 0

 

Notice lack of "User-Agent: VoiceGuideHMP" and lack of Contact.methods.

[zac]

Dear

 

It is orginal trace from VG, there is no any other sip client/server (it was same on win2008-64)

 

Please check again attached trace with registration and call trace from ext 101 to VG (ext 111)

 

best regards

registration_trace.zip

call_trace.zip

Config.zip

0124_ktTel.zip

[SupportTeam]

Please update your system to this version of VoiceGuide:

[old link removed]

(just stop VG service and install over the top)

and then edit the Config.xml file to add an <Expires> entry to the <VoIP_Registration> section, like this:

<VoIP_Registration>
<Display>h2k</Display>
<Protocol>SIP</Protocol>
<RegServer>192.168.1.2</RegServer>
<RegClient>111@192.168.1.2</RegClient>
<LocalAlias>111@192.168.1.200</LocalAlias>
<Expires>120</Expires>
</VoIP_Registration>


This version should read in the <Expires> entry and set both the SIP header data and HMPs internal counters correctly.

Please post traces as before if you still encounter any issues.