Transfer Call

[invoso.com]

I'm testing transfer call byt it works only with PBX Hookflash Transfer, Dialout and Conference type working don't connecting two chanels. i called to VG system and vg calling to other person and shuting down connections.

I need conference dialout mode to record conversation.

 

 

I'm using DIALOGIC D120JCT -LS and VG6 my PBX - ELMEG

 

Only this problem i need to solve to be ready migrate from another IVR platform to VG.

[SupportTeam]

If this is a new VoiceGuide deployment then you really should deploy with VoiceGuide v7, not v6.

 

The card that you are using is fine for use with VoiceGuide v7 and fine for the Dialogic drivers that VoiceGuide v7 uses.

 

i called to VG system and vg calling to other person and shuting down connections.

Please post traces (.ZIPed) capturing this so we can see what is happening on system. Is the script perhaps not set up to wait properly after doing the transfer and ends up hanging up instead?

 

I need conference dialout mode to record conversation.

To do this you need to do a 'two-line record'. Please see: http://www.voiceguide.com/vghelp/source/html/com_record_2lines_start.htm

 

You will need to use v7 to perform the 'two-line record'.

 

Please also see the v7 sample script: \Scripts\2 Line Record\2LineRec.vgs (you need to install v7)

[invoso.com]

When I transfer call i have from by database phonenumber and need to add "00" before phone number (00523602095) where to configure to add prefix '00' to all transfered call numbers?

[invoso.com]

I have problems with database connecting in VG7. This same script created in vg6 connecting with postgres database, but under vg7 can't connecting and returning connection problem.

It's because i'm workin with vg6 jet.

[SupportTeam]

When I transfer call i have from by database phonenumber and need to add "00" before phone number (00523602095) where to configure to add prefix '00' to all transfered call numbers?

The number retrieved from database would be represented by an $RV, and that $RV would be used in the Transfer Call module, yes? In that case the 'number to dial' in the Transfer Call module would just be something like this:

 

00$RV[MyDBQuery_1]

 

If the above does not work for you then please describe in more detail your script and yuor requirements or post the script itself and we can then better answer the question.

[SupportTeam]

I have problems with database connecting in VG7. This same script created in vg6 connecting with postgres database, but under vg7 can't connecting and returning connection problem.

It's because i'm workin with vg6 jet.

 

This sounds like unrelated to this (call transfer related) thread.

Please make a new thread on this question and include in your post the traces and scripts which demonstrate the issue that you are encountering.