Guest Andy Haggard Report post Posted 08/03/2003 03:45 PM Hi, I'm trying to test the email function in the VM module. However, I only have one phone line. Will the system continue to try and send the message if it cannot on the first try? After placing a call to the system, I wanted to hang up and then bring up an Internet line so that it could send the email. How can I test this? Thanks Share this post Link to post
Guest Andy Haggard Report post Posted 08/03/2003 04:30 PM Additional Info It doesn't look like the email is getting setup correctly here. The CID fields are not populating and I don't see any attempt to send in the log. 113234.30 6 linedevstate 2048 0 0 113234.30 6 callstate OFFERING 66016 0 4 113234.31 6 Lev_CallerID [9725672583,WIRELESS CALLER] 113234.31 6 callinfo CALLEDID 113234.31 6 callinfo ORIGIN 113234.31 6 ring 0 113240.31 6 ring 2 113240.31 6 Answer the call at 8/3/2003 11:32:40 AM 113240.31 6 lineAnswer(66016) => 66067 113240.84 6 callstate CONNECTED 66016,1,0 113240.84 6 WorkingModeTAPI= 113240.84 6 WorkingModeScript= 113240.86 6 Inband detection not enabled 113240.86 6 StartLoadedVgs at 8/3/2003 11:32:40 AM 113240.86 6 tapi Reply 66067 0 113240.86 6 [Welcome to DNP] Playing 113240.86 6 [Welcome to DNP] Playing (C:\WINNT\data\VmWelc\Main_Greeting.wav) 113240.88 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Main_Greeting.wav] 113240.88 6 RunModule PLAY end 113242.77 6 dtmf 1 (49,2) 113242.77 6 LsPlayMsg 1 113243.78 6 PlaySoundStop ok 113243.78 6 [Get3Numbers] Number Input 113243.80 6 [Get3Numbers] Playing (C:\WINNT\data\VmWelc\Get_Numbers.wav) 113243.80 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Get_Numbers.wav] 113246.22 6 dtmf 4 (52,2) 113246.22 6 LsGetNbrsPlayWelcMsg 4 113247.23 6 PlaySoundStop ok 113247.23 6 [Get3Numbers] Number Input 4 113247.23 6 dtmf 5 (53,2) 113247.23 6 LsGetNbrsRxDigits 5 113247.23 6 [Get3Numbers] Number Input 45 113247.67 6 dtmf 0 (48,2) 113247.67 6 LsGetNbrsRxDigits 0 113247.67 6 [Get3Numbers] Number Input 450 113247.67 6 [GetAdCode] Number Input 113247.67 6 [GetAdCode] Playing () 113247.67 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 113248.14 6 dtmf 0 (48,2) 113248.14 6 LsGetNbrsRxDigits 0 113248.14 6 [GetAdCode] Number Input 0 113248.14 6 [LogEnteredCode] Evaluate ["$RV[Get3Numbers]$RV[GetAdCode]"] 113248.14 6 RVreplace start: ["$RV[Get3Numbers]$RV[GetAdCode]"] 113248.14 6 RVreplace end: ["4500"] 113248.14 6 .Eval(Cstr("4500")) 113248.14 6 Eval Expr result:[4500] stored in $RV[4DigitCode] 113248.14 6 RVreplace start: [on {true} goto [Voicemail Box $RV[Get3Numbers]] ] 113248.14 6 RVreplace end: [on {true} goto [Voicemail Box 450] ] 113248.14 6 RVreplace start: [Voicemail Box $RV[Get3Numbers]] 113248.14 6 RVreplace end: [Voicemail Box 450] 113248.14 0 LoadedVgs_Find C:\WINNT\system\vm\VmLm.vgs at idx=2 113248.14 6 [VmLmStart] Running vb script:[VmLmHangup.vgs] 113303.86 0 LoadedVgs_Find C:\WINNT\system\vm\VmLmHangup.vgs at idx=3 113303.86 6 tapi Reply 66033 0 113303.86 6 [VmLmHangup_ForwardLastMsg] Running VB Script... 113303.86 6 RVreplace start (strlen>100) 113303.88 6 VBScript Run continuing... 113303.88 6 Hanging up call... [Run module 2479] 113303.88 6 HangupCall_Common Mode=AfterHangupRun 113303.88 6 ReinitTelephony due to IDLE start 113303.88 6 tapic lineDeallocateCall(MainCall:66016) 0 113303.92 6 lineOpen(6) => 0 113303.92 6 Waiting for a call... 113303.92 6 lineOpen(6)LineHandle=66015 113303.94 6 cl Vm_ForwardMsg 6, 450, C:\WINNT\data\VmSave\_0803113253_1_6__.wav 113303.94 6 vm frwrd vmb 450 113303.94 6 vm frwrd 450->999 113303.94 6 vm copy C:\WINNT\data\VmSave\_0803113253_1_6__.wav -> C:\WINNT\data\VmSave\999_0803113253_1_6__.wav 113303.95 6 vm frwrd vmb 999 113303.95 6 RVreplace start: [Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN $RV_DATE/$RV_MONTH] 113303.95 6 RVreplace end: [Voicemail recieved from , at 11:33 3/8] 113303.95 6 RVreplace start: [Voicemail recieved from: $RV_CIDNAME] 113303.95 6 RVreplace end: [Voicemail recieved from: ] 113303.95 6 RVreplace start: [Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN $RV_DATE/$RV_MONTH] 113303.95 6 RVreplace end: [Voicemail recieved from , at 11:33 3/8] 113303.97 6 RVreplace start: [Voicemail recieved from: $RV_CIDNAME] 113303.97 6 RVreplace end: [Voicemail rec Share this post Link to post
SupportTeam Report post Posted 08/04/2003 03:26 AM The email subsystem tries to send the email a number of times - the log of email sending is not shown in VoiceGuide log, but in a separate log: C:\VoiceGuideLogMMDD_EmailSender.txt After placing a call to the system, I wanted to hang up and then bring up an Internet line so that it could send the email. How can I test this? I think you can set up Outlook to dial out on demand and then disconnect after email sending... The CID fields are not populating Please try patch posted in http://katalinatech.com/forums/index.php?a...f=2&t=463&st=0& Share this post Link to post
Guest Andy Haggard Report post Posted 08/04/2003 04:18 AM I have already tried that patch (I am the user on that thread). What else can we do? Share this post Link to post
SupportTeam Report post Posted 08/04/2003 04:32 AM Thre are now two patches posted in that thread - the second patch was posted just a little while ago. Share this post Link to post
Guest Andy haggard Report post Posted 08/04/2003 05:01 AM yes, I know. I have installed them both. And the problem on that thread is not getting any better either. I have installed a stream of patches for everything in the VM module and I am running low on "patch motivation" now. Here's the latest.....still no CID population.. 194804.25 6 ring 2 194804.25 6 Answer the call at 8/3/2003 7:48:04 PM 194804.25 6 lineAnswer(66170) => 66153 194804.80 6 callstate CONNECTED 66170,1,0 194804.80 6 WorkingModeTAPI= 194804.80 6 WorkingModeScript= 194804.80 6 Inband detection not enabled 194804.80 6 StartLoadedVgs at 8/3/2003 7:48:04 PM 194804.80 6 tapi Reply 66153 0 194804.80 6 [Welcome to DNP] Playing 194804.80 6 [Welcome to DNP] Playing (C:\WINNT\data\VmWelc\Main_Greeting.wav) 194804.81 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Main_Greeting.wav] 194804.81 6 RunModule PLAY end 194807.20 6 dtmf 1 (49,2) 194807.20 6 LsPlayMsg 1 194808.22 6 PlaySoundStop ok 194808.23 6 [Get3Numbers] Number Input 194808.23 6 [Get3Numbers] Playing (C:\WINNT\data\VmWelc\Get_Numbers.wav) 194808.23 6 PlaySoundStart ok [C:\WINNT\data\VmWelc\Get_Numbers.wav] 194810.63 6 dtmf 4 (52,2) 194810.63 6 LsGetNbrsPlayWelcMsg 4 194811.64 6 PlaySoundStop ok 194811.64 6 [Get3Numbers] Number Input 4 194811.64 6 dtmf 5 (53,2) 194811.64 6 LsGetNbrsRxDigits 5 194811.66 6 [Get3Numbers] Number Input 45 194811.94 6 dtmf 0 (48,2) 194811.94 6 LsGetNbrsRxDigits 0 194811.94 6 [Get3Numbers] Number Input 450 194811.94 6 [GetAdCode] Number Input 194811.94 6 [GetAdCode] Playing () 194811.94 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 194812.48 6 dtmf 0 (48,2) 194812.48 6 LsGetNbrsRxDigits 0 194812.48 6 [GetAdCode] Number Input 0 194812.48 6 [LogEnteredCode] Evaluate ["$RV[Get3Numbers]$RV[GetAdCode]"] 194812.48 6 RVreplace start: ["$RV[Get3Numbers]$RV[GetAdCode]"] 194812.50 6 RVreplace end: ["4500"] 194812.50 6 .Eval(Cstr("4500")) 194812.50 6 Eval Expr result:[4500] stored in $RV[4DigitCode] 194812.50 6 RVreplace start: [on {true} goto [Voicemail Box $RV[Get3Numbers]] ] 194812.50 6 RVreplace end: [on {true} goto [Voicemail Box 450] ] 194812.50 6 RVreplace start: [Voicemail Box $RV[Get3Numbers]] 194812.50 6 RVreplace end: [Voicemail Box 450] 194812.50 0 Script Load C:\WINNT\system\vm\VmLm.vgs 194812.56 6 Loaded C:\WINNT\system\vm\VmLm.vgs into:2 194812.56 6 [VmLmStart] Running vb script:[VmLmHangup.vgs] 194825.44 0 Script Load C:\WINNT\system\vm\VmLmHangup.vgs 194825.44 6 Loaded VbsAtHangup into:3 194825.44 6 tapi Reply 66324 0 194825.44 6 [VmLmHangup_ForwardLastMsg] Running VB Script... 194825.44 6 RVreplace start (strlen>100) 194825.45 6 VBScript Run continuing... 194825.45 6 Hanging up call... [Run module 2479] 194825.45 6 HangupCall_Common Mode=AfterHangupRun 194825.45 6 ReinitTelephony due to IDLE start 194825.47 6 tapic lineDeallocateCall(MainCall:66170) 0 194825.52 6 lineOpen(6) => 0 194825.52 6 Waiting for a call... 194825.52 6 lineOpen(6)LineHandle=66290 194825.52 6 cl Vm_ForwardMsg 6, 450, C:\WINNT\data\VmSave\_0803194816_1_6__.wav 194825.52 6 vm frwrd vmb 450 194825.52 6 vm frwrd 450->999 194825.53 6 vm copy C:\WINNT\data\VmSave\_0803194816_1_6__.wav -> C:\WINNT\data\VmSave\999_0803194816_1_6__.wav 194825.53 6 vm frwrd vmb 999 194825.53 6 RVreplace start: [Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN $RV_DATE/$RV_MONTH] 194825.55 6 RVreplace end: [Voicemail recieved from , at 19:48 3/8] 194825.55 6 RVreplace start: [Voicemail recieved from: $RV_CIDNAME] 194825.55 6 RVreplace end: [Voicemail recieved from: ] 194825.55 6 vm frwrd phone: 9725672583 (scripted system) 194825.55 0 DialListDB_AddCall '9725672583', 0, 1, 2359, MoTuWeThFrSaSu, C:\WINNT\system\voicedlgc\VmbForwardAskAccept.wav, C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart, C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart, [PathSysVoice]{C:\WINNT\system\voicedlgc\}[PathDataVm]{C:\WINNT\data\}[VmbId]{450}[VmFileToPlay]{_0803194816_1_6__.wav}, 60, 2, 5 ESCALATION: 194825.55 6 RVreplace start: [Voicemail recieved from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN $RV_DATE/$RV_MONTH] 194825.55 6 RVreplace end: [Voicemail recieved from , at 19:48 3/8] 194825.55 6 RVreplace start: [Voicemail recieved from: $RV_CIDNAME] 194825.55 6 RVreplace end: [Voicemail recieved from: ] 194829.38 0 dial callque update id=16 next call time 0308031953 194829.38 6 dial found entry: tel[9725672583] ann[C:\WINNT\system\voicedlgc\VmbForwardAskAccept.wav] vgs[C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart] am[C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart] 194829.38 6 Dialing: 9725672583 194829.38 6 MakeCall => 66341 194829.39 6 TapiCbTrigSet 66341 7002 194829.98 6 tapi Reply 66341 0 194829.98 6 TapiCbTrigClear 194829.98 6 linedevstate 2048 0 0 194829.98 6 callstate DIALTONE 66136 0 0 194829.98 6 callstate DIALING 66136 0 0 194829.98 6 callstate PROCEEDING 66136 0 0 194829.98 6 callinfo CALLEDID 194829.98 6 callinfo REASON 194829.98 6 Lev_CallerID [0000,] 194829.98 6 callinfo ORIGIN 194901.33 6 callstate DISCONNECTED 66136,16,0 194901.33 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 194901.33 6 Answering machine, wait for end of welcome message... 194901.33 6 dial call answered by answering machine 194901.33 0 dial callque delete id=16 194901.33 6 RecSoundStart file[C:\WINNT\data\RecAm_6.wav] ok 194910.38 6 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED 194911.39 6 RecSoundStop ok 194911.39 6 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED 194911.41 6 Run Answer Machine script [C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart] 194911.41 2 tr NewVgsVgm_Goto C:\WINNT\system\vm\vmMsgDeliver.vgs|VmDelivStart,,,,,0 194911.41 6 ERROR 5.0.1024 Error: NewVgsVgm_Goto_Setup failed 194911.41 6 Hanging up call... [LsDialoutRecAnswerMachineWelcMsg NewVgsVgm_Goto] 194911.41 6 RecSoundStop ok 194911.41 6 PlaySoundStop ok 194911.41 6 Waiting for a call... 194911.41 6 fnHangupCall end 194911.44 6 linedevstate 2048 0 0 194911.44 6 callstate IDLE 66136 0 0 194911.45 6 WorkingMode@Idle= 194911.45 6 LineState(iLineId).iVgsIdx = 0 194911.45 6 tapi Reply 66358 0 194912.50 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 194912.50 6 ReinitTelephony due to IDLE start 194912.50 6 tapic lineDeallocateCall(MainCall:66136) 0 194912.56 6 lineOpen(6) => 0 194912.56 6 Waiting for a call... 194912.56 6 lineOpen(6)LineHandle=66221 Share this post Link to post
SupportTeam Report post Posted 08/04/2003 05:26 AM I can see from the trace that the patch was not applied. the trace is from version 5.0.1024 of vgmulti.exe The version of vgmulti.exe in the Vm_CID_fix.zip patch is 5.0.1027 Share this post Link to post
Guest Andy haggard Report post Posted 08/04/2003 05:46 AM Sorry... Looks like my drag and drop with that file didn't work. The system is now leaving a message on the answering machine and the CID is being populated. However, it is now recording the message to the original box called and not JUST in the copy to box. I don't want one in the original box called (when I have a copy to)as I will have to check 60 boxes instead of just the one each day.. How can I set this the way it was? Thanks Share this post Link to post
Guest Guest Report post Posted 08/04/2003 05:51 AM Here's the email log. Outlook Express is open and set to on demand (one line here). The program doesn't seem to be getting to Outlook. Any ideas here? 000001.66 0 eng prog start 00:00:01 04 Aug 000001.77 0 que found 2/24 000001.78 0 SendEmailMapi 2 000001.78 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000001.78 0 SendEmailMapi returned 000001.78 0 eng send attempt 1 result = Unknown Error 000001.78 0 SendEmailMapi 2 000001.78 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000001.78 0 SendEmailMapi returned 000001.80 0 eng send attempt 2 result = Unknown Error 000001.91 0 que found 1/23 000001.91 0 SendEmailMapi 2 000001.91 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000001.91 0 SendEmailMapi returned 000001.91 0 eng send attempt 1 result = Unknown Error 000001.92 0 SendEmailMapi 2 000001.92 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000001.92 0 SendEmailMapi returned 000001.92 0 eng send attempt 2 result = Unknown Error 000002.03 0 eng prog end 00:00:02 04 Aug 000201.72 0 eng prog start 00:02:01 04 Aug 000201.83 0 que found 4/30 000201.84 0 SendEmailMapi 2 000201.84 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000201.84 0 SendEmailMapi returned 000201.84 0 eng send attempt 1 result = Unknown Error 000201.84 0 SendEmailMapi 2 000201.86 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000201.86 0 SendEmailMapi returned 000201.86 0 eng send attempt 2 result = Unknown Error 000201.97 0 que found 3/29 000201.97 0 SendEmailMapi 2 000201.97 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000201.97 0 SendEmailMapi returned 000201.98 0 eng send attempt 1 result = Unknown Error 000201.98 0 SendEmailMapi 2 000201.98 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000201.98 0 SendEmailMapi returned 000201.98 0 eng send attempt 2 result = Unknown Error 000202.09 0 que found 2/28 000202.09 0 SendEmailMapi 2 000202.09 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000202.11 0 SendEmailMapi returned 000202.11 0 eng send attempt 1 result = Unknown Error 000202.11 0 SendEmailMapi 2 000202.11 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000202.11 0 SendEmailMapi returned 000202.11 0 eng send attempt 2 result = Unknown Error 000202.23 0 que found 1/27 000202.23 0 SendEmailMapi 2 000202.23 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000202.25 0 SendEmailMapi returned 000202.25 0 eng send attempt 1 result = Unknown Error 000202.25 0 SendEmailMapi 2 000202.25 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000202.25 0 SendEmailMapi returned 000202.25 0 eng send attempt 2 result = Unknown Error 000202.38 0 eng prog end 00:02:02 04 Aug 000301.75 0 eng prog start 00:03:01 04 Aug 000301.88 0 que found 2/28 000301.89 0 SendEmailMapi 2 000301.89 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000301.89 0 SendEmailMapi returned 000301.89 0 eng send attempt 1 result = Unknown Error 000301.91 0 SendEmailMapi 2 000301.91 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000301.91 0 SendEmailMapi returned 000301.91 0 eng send attempt 2 result = Unknown Error 000302.02 0 que found 1/27 000302.02 0 SendEmailMapi 2 000302.02 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000302.03 0 SendEmailMapi returned 000302.03 0 eng send attempt 1 result = Unknown Error 000302.03 0 SendEmailMapi 2 000302.03 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000302.03 0 SendEmailMapi returned 000302.03 0 eng send attempt 2 result = Unknown Error 000302.16 0 eng prog end 00:03:02 04 Aug 000501.83 0 eng prog start 00:05:01 04 Aug 000501.94 0 que found 2/30 000501.95 0 SendEmailMapi 2 000501.95 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000501.95 0 SendEmailMapi returned 000501.95 0 eng send attempt 1 result = Unknown Error 000501.97 0 SendEmailMapi 2 000501.97 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000501.97 0 SendEmailMapi returned 000501.97 0 eng send attempt 2 result = Unknown Error 000502.08 0 que found 1/29 000502.08 0 SendEmailMapi 2 000502.09 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000502.09 0 SendEmailMapi returned 000502.09 0 eng send attempt 1 result = Unknown Error 000502.09 0 SendEmailMapi 2 000502.09 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000502.11 0 SendEmailMapi returned 000502.11 0 eng send attempt 2 result = Unknown Error 000502.22 0 eng prog end 00:05:02 04 Aug 000601.89 0 eng prog start 00:06:01 04 Aug 000602.00 0 que found 2/30 000602.02 0 SendEmailMapi 2 000602.02 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000602.02 0 SendEmailMapi returned 000602.02 0 eng send attempt 1 result = Unknown Error 000602.03 0 SendEmailMapi 2 000602.03 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000602.03 0 SendEmailMapi returned 000602.03 0 eng send attempt 2 result = Unknown Error 000602.16 0 que found 1/29 000602.16 0 SendEmailMapi 2 000602.16 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000602.17 0 SendEmailMapi returned 000602.17 0 eng send attempt 1 result = Unknown Error 000602.17 0 SendEmailMapi 2 000602.17 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000602.19 0 SendEmailMapi returned 000602.19 0 eng send attempt 2 result = Unknown Error 000602.30 0 eng prog end 00:06:02 04 Aug 000801.94 0 eng prog start 00:08:01 04 Aug 000802.05 0 que found 2/30 000802.06 0 SendEmailMapi 2 000802.06 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000802.06 0 SendEmailMapi returned 000802.06 0 eng send attempt 1 result = Unknown Error 000802.08 0 SendEmailMapi 2 000802.08 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000802.08 0 SendEmailMapi returned 000802.08 0 eng send attempt 2 result = Unknown Error 000802.20 0 que found 1/29 000802.20 0 SendEmailMapi 2 000802.20 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000802.22 0 SendEmailMapi returned 000802.22 0 eng send attempt 1 result = Unknown Error 000802.22 0 SendEmailMapi 2 000802.22 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000802.23 0 SendEmailMapi returned 000802.23 0 eng send attempt 2 result = Unknown Error 000802.34 0 eng prog end 00:08:02 04 Aug 000901.98 0 eng prog start 00:09:01 04 Aug 000902.11 0 que found 2/30 000902.13 0 SendEmailMapi 2 000902.13 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000902.13 0 SendEmailMapi returned 000902.14 0 eng send attempt 1 result = Unknown Error 000902.14 0 SendEmailMapi 2 000902.14 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000902.14 0 SendEmailMapi returned 000902.16 0 eng send attempt 2 result = Unknown Error 000902.27 0 que found 1/29 000902.27 0 SendEmailMapi 2 000902.27 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000902.28 0 SendEmailMapi returned 000902.28 0 eng send attempt 1 result = Unknown Error 000902.28 0 SendEmailMapi 2 000902.28 0 SendEmailMapi about to send to andy_haggard@hotmail.com 000902.30 0 SendEmailMapi returned 000902.30 0 eng send attempt 2 result = Unknown Error 000902.41 0 eng prog end 00:09:02 04 Aug 001202.05 0 eng prog start 00:12:02 04 Aug 001202.16 0 que found 2/32 001202.17 0 SendEmailMapi 2 001202.17 0 SendEmailMapi about to send to andy_haggard@hotmail.com 001202.17 0 SendEmailMapi returned 001202.17 0 eng send attempt 1 result = Unknown Error 001202.19 0 SendEmailMapi 2 001202.19 0 SendEmailMapi about to send to andy_haggard@hotmail.com 001202.19 0 SendEmailMapi returned 001202.19 0 eng send attempt 2 result = Unknown Error 001202.31 0 que found 1/31 001202.31 0 SendEmailMapi 2 001202.31 0 SendEmailMapi about to send to andy_haggard@hotmail.com 001202.33 0 SendEmailMapi returned 001202.33 0 eng send attempt 1 result = Unknown Error 001202.33 0 SendEmailMapi 2 001202.33 0 SendEmailMapi about to send to andy_haggard@hotmail.com 001202.34 0 SendEmailMapi returned 001202.34 0 eng send attempt 2 result = Unknown Error 001202.45 0 eng prog end 00:12:02 04 Aug 004721.45 0 eng prog start 00:47:21 04 Aug 004721.56 0 que found 2/34 004721.56 0 SendEmailMapi 2 004721.58 0 SendEmailMapi about to send to andy_haggard@hotmail.com 004721.58 0 SendEmailMapi returned 004721.58 0 eng send attempt 1 result = Unknown Error 004721.58 0 SendEmailMapi 2 004721.59 0 SendEmailMapi about to send to andy_haggard@hotmail.com 004721.59 0 SendEmailMapi returned 004721.59 0 eng send attempt 2 result = Unknown Error 004721.70 0 que found 1/33 004721.70 0 SendEmailMapi 2 004721.70 0 SendEmailMapi about to send to andy_haggard@hotmail.com 004721.72 0 SendEmailMapi returned 004721.72 0 eng send attempt 1 result = Unknown Error 004721.72 0 SendEmailMapi 2 004721.72 0 SendEmailMapi about to send to andy_haggard@hotmail.com 004721.72 0 SendEmailMapi returned 004721.73 0 eng send attempt 2 result = Unknown Error 004721.84 0 eng prog end 00:47:21 04 Aug Share this post Link to post
SupportTeam Report post Posted 08/04/2003 05:56 AM You will need Outlook itself, not Outlook Express. As for message deletion, selecting the option "Delete messages after forwarding" for each of the 60 mailboxes which forward their messages to one central mailbox should do the trick here... Share this post Link to post
Guest Andy Haggard Report post Posted 08/04/2003 06:17 AM No, the deletion is not working. It does work in a different way - by allowing you to delete the message on the system from the phone that the call is forwarded to. I don't really need that. just don't want to erase 60 boxes a day. Share this post Link to post
SupportTeam Report post Posted 08/04/2003 07:01 AM OK, I did not know these mailboxes forward to phone as well... if messages weren't forwarding to phone then deletion would occur after copying and emailing. If all that is needed is to play a message and then delete the file just played then a script which does just that can be created and specified to be called using the VG.INI's VmScript_VmDeliver_Script setting. That script would consist of a Play module and a VB Script module which would delete the file afterwards... We'll probably add such a script to the vmMsgDeliver.vgs file soon. Easier way to just delete the file would be to use a Run Program module to execute: command.com /c delete $RV[PathDataVm]VmSave\$RV[VmFileToPlay] but this approach would be deleting all messages after playing them, for all mailboxes, without checking if the message has been already forwarded by email (should be OK if you are forwarding by MAPI directly into Outlook) - I don't know if this is sufficient for your needs right now... Also, with sending by Outlook: Microsoft has now issued security patches for Outlook which prevents it from accepting email sent to it from other apps using the "Simple MAPI" method. VoiceGuide is now using the "Simple MAPI" method - so when using Outlook you have to ensure not to install that security patch. (In a couple of months VG will be sending MAPI emails without using "Simple MAPI" - so it will also work with the security patched version of Outlook) Share this post Link to post
Guest Andy Haggard Report post Posted 08/04/2003 02:07 PM So is there no way now to simply "delete after COPYING"? Yesterday, before I installed the patch, it was putting the message only in "copy to" box and not in original box. Just what I needed. Share this post Link to post
SupportTeam Report post Posted 08/05/2003 03:19 AM At this stage if voicemail forwarding to phone is enabled then the choice of whether to keep the message or not is given to the recipient of the call. This functionality can be altered by changing the vmMsgDeliver.vgs script (see VoiceGuide's \system\vm\ directory). There are many variations on how various applications prefer to handle message delivery - and it's impossible to anticipate them all but we hope most of them can be achieved by simple changes to the existing voicemail system - that is why the voicemail system is now scripted - so that any such minor changes can be relatively easily implemented. Another way to delete all the voicemail messages from the 60 mailboxes is to run a batch file which just deletes the files from the /data/VmSave/ directory - the files are easy to identify - the voicemail box number is at the beginning of each file, so to delete all files for voicemail box 450 the command could be: delete c:\Program Files\VoiceGuide\data\VmSave\450_*.wav after adding other voicemail boxes to this batch and scheduling the batch file to run nightly you should also be able to achieve what is required by your application. Before the last v5.0 patch was the files weren't getting deleted - they were still remaining on the hard disk - it's just they were loosing their association with the mailbox - so it appeared as if they weren’t there to the VM system user - but they were... Share this post Link to post
Guest Andy Haggard Report post Posted 08/05/2003 06:06 AM Well, script change is what I was hoping for. batch file processing is a bandaid. Seems that it would so easy to just put a check box, "delete after copying". Half of all the real estate people in the US are using systems that do exactly that. If that's not doable, how can I modify the script to work that way. I am not a programmer. Share this post Link to post
SupportTeam Report post Posted 08/05/2003 09:14 AM We'll expand the vmMsgDeliver.vgs script to include a script which will deliver a voicemail with automatic deletion once the call delivering the message has been answered. (If Answering Machine answers then message will be left on the answering machine and will still be considered as delivered and will be deleted) We should be able to create this in next 2-4 days. Share this post Link to post
ahaggard Report post Posted 08/05/2003 03:02 PM Great news... To be clear, the function needed is: Call comes in to a VM box. box plays a greeting, Message is left and then copyed to a central mailbox. Message is erased out of the original box. From central box, email box sends a text message to cell phone with caller ID info - or the entire message could be forwarded. This is all happening now except for no easy way to erase the original box. It is important not to erase the the central box when the caller ID is passed in the text message. Many thanks... Share this post Link to post
SupportTeam Report post Posted 08/06/2003 02:48 AM Does only the central mailbox forward messages to phone? or do the other 60 mailboxes forward messages to phone as well? If a mailbox does not forward the VM message to a phone then selecting the option "Delete messages after forwarding" will result in the VM message being deleted after copying it (and/or emailing it). Right now the only time when the VM message is not deleted when "Delete messages after forwarding" is selected is when one of the forwarding options is to forward by phone - and then the recipient of the call is given the option to delete the message. (As mentioned before, changing the functionality to always delete a message after forwarding by phone will be added as an option in the next few days...) Share this post Link to post
ahaggard Report post Posted 08/06/2003 02:10 PM It IS working as I need it now. I just didn't have the right combination set up. It is because the documentation is very sparse and not specific enough. The check box should say "Delete after forwarding/copying" and a deeper explanation should be given with examples of what will happen in different scenarios. Only the central mailbox will ever need to forward by phone or email. The only function for the others is to play many different greeting messages. Thanks for the help.... Share this post Link to post
SupportTeam Report post Posted 08/07/2003 01:07 AM The option of deleting messages after forwarding/copying was not very well documented at all.. That part of the help file needs a few additions to it. I'm glad it's all sorted and working just the way you want it. This whole thread has prompted some discussion over here on the various ways in which various people may want to use the voicemail forwarding features. It looks right now like we may we expect to see a variety of message delivery scripts to be available for users in the next month or so. Share this post Link to post
