Call does not terminate after disconnect and waits for timeout

[Maciej Zasadzki ADVICOS]

We have a call termination problem. The logs show that VoiceGuide receives GCEV_DISCONNECTED, but ignores it because L1 is already in the Disconnected state.

The script remains active and the port stays busy until EV_TIMEOUT_GOTOMODULE fires after 3600 seconds.

Why is the call not terminated immediately after GCEV_DISCONNECTED?

connection_31_anon.txt

[SupportTeam]

We would need to see traces for the entire call on that channel, especially the ktTel layer traces.

This line suggests that call was actually disconnected:

101937.085   20   8   2    31       HangupCall crn_connected=0, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=6010008

but we would need to see all the other events and actions related to CRN 6010008 (0x5BB498)