Frank.Schwarz Report post Posted 11/20/2025 07:03 AM Hello Voiceguide Team, I am trying to install a 1-line trial version on a computer with HMP. I get the message NoReistratioDetails. What is wrong? The logs are attached. Thank you for your support! Frank VGInfo.pdf 1120_vgService.zip Share this post Link to post
SupportTeam Report post Posted 11/20/2025 08:18 AM Looks like Dialogic HMP cannot start the VoIP service on this system. Do you perhaps have another VoIP software installed on this system already, so Dialogic HMP cannot open the 5060 port on this system? ktTel trace shows: Quote 078 075722.918 12972 ERROR gc_start hmp 079 075722.918 12972 ERROR StartDialogicGlobalCall returned -1 Share this post Link to post
Frank.Schwarz Report post Posted 11/20/2025 03:53 PM Hello VG Team, this is a new PC with nothing installed except HMP and VoiceGuide. I disabled the firewall on the PC and then restarted the PC. Same result. What can I do? 1120_1642_IconTray.zip Share this post Link to post
SupportTeam Report post Posted 11/20/2025 08:08 PM ktTel trace shows that this system is running on HMP SU548 on Windows 11, version 23H2 HMP SU548 is designed to run on Windows Server editions only. ie: Windows Server 2022, 2019, 2016. There is a note next to the download link for SU548 that states that. For Windows 11 please use Dialogic HMP SU540 - also available for download from our Downloads page. To change to a different version of Dialogic HMP: 1. Stop the Dialogic service. You can use the Dialogic Configuration Manager (DCM) to stop the service. 2. Uninstall Dialogic HMP drivers fully (do not save configuration). 3. Reboot machine. 4. Install the new version of Dialogic HMP. (You need to run the installer "As Administrator". Right click on the installer .exe to bring up menu that has that option). 5. Reboot machine. 6. Open the Dialogic Configuration Manager (DCM) and start the Dialogic service. Also recommend setting the Dialogic service to ‘Start Automatically’. This can be done in the Dialogic Configuration Manager (DCM). Quote 012 075542.798 4956 NCM OSName: Microsoft Windows 10, OSVersion: 10.0, OSBuild: 22631, OSType: , OSSvcPack: 0 013 075542.798 4956 NCM DSSrelease: Dialogic PowerMedia HMP : DssBuild 548 Share this post Link to post
