Install Testversion of VG 7.7.10

[Frank.Schwarz]

Hello Voiceguide Team,
I am trying to install a 1-line trial version on a computer with HMP.
I get the message NoReistratioDetails. What is wrong? The logs are attached.
Thank you for your support!
Frank

VGInfo.pdf

1120_vgService.zip

[SupportTeam]

Looks like Dialogic HMP cannot start the VoIP service on this system.

Do you perhaps have another VoIP software installed on this system already, so Dialogic HMP cannot open the 5060 port on this system?

ktTel trace shows:

Quote

078 075722.918 12972         ERROR gc_start hmp
079 075722.918 12972         ERROR StartDialogicGlobalCall returned -1

 

[Frank.Schwarz]

Hello VG Team, this is a new PC with nothing installed except HMP and VoiceGuide. I disabled the firewall on the PC and then restarted the PC. Same result.

What can I do?

1120_1642_IconTray.zip

[SupportTeam]

ktTel trace shows that this system is running on HMP SU548 on Windows 11, version 23H2

HMP SU548 is designed to run on Windows Server editions only. ie: Windows Server 2022, 2019, 2016. There is a note next to the download link for SU548 that states that.

For Windows 11 please use Dialogic HMP SU540 - also available for download from our Downloads page.

 

To change to a different version of Dialogic HMP:

1.    Stop the Dialogic service. You can use the Dialogic Configuration Manager (DCM) to stop the service.
2.    Uninstall Dialogic HMP drivers fully (do not save configuration).
3.    Reboot machine.
4.    Install the new version of Dialogic HMP. (You need to run the installer "As Administrator". Right click on the installer .exe to bring up menu that has that option).
5.    Reboot machine.
6.    Open the Dialogic Configuration Manager (DCM) and start the Dialogic service.

Also recommend setting the Dialogic service to ‘Start Automatically’. This can be done in the Dialogic Configuration Manager (DCM).

 

Quote

012 075542.798  4956               NCM OSName: Microsoft Windows 10, OSVersion: 10.0, OSBuild: 22631, OSType: , OSSvcPack: 0
013 075542.798  4956               NCM DSSrelease: Dialogic PowerMedia HMP : DssBuild 548 

 

[Frank.Schwarz]

Hello VG Team,
Thank you, the SIP has now registered in the 3xC system. When I call the number, it is displayed in StatusMonitor, but no connection is established. What else is wrong?

Thank you very much in advance!!!
Frank

2025-11-28.zip

[SupportTeam]

Please .ZIP up Dialogic RTF logs in Dialogic's \log\ subdirectory - usually "C:\Program Files (x86)\Dialogic\HMP\log" - and post the .ZIP file here.

[Frank.Schwarz]

Hello everyone, please find the HMP Log attached. 
If it is easier, we could also transfer this customer's license to the new computer first, then it would not be a test installation?

Thank you very much!!!

HMP.zip

[SupportTeam]

The Dialogic HMP RTF logs show all sorts of errors.

Is there anything else installed on this system apart from Windows and HMP and VoiceGuide? No other VoIP type software and no "Anti-Virus" type software? 

System looks to be a "DreamQuest Mini-PC", so maybe there is just something with the network drivers on that system that stops Dialogic HMP from working on such hardware.

Only other thing we can suggest is to try the older HMP SU393 (link on our Downloads page) and see if maybe that older version works on that hardware.

[Frank.Schwarz]

Hello VG Team, I uninstalled HMP 540 and VG 7.7.10, then restarted the PC. I then installed HMP 393 and restarted the PC. After that, the error message appeared.

No antivirus software is installed on the PC. There are no other SIP installations either. The PC only has WINDOWS installed as its operating system, along with HMP / VG and WireShark.

Attached are the logs.

Thank you.

HMP.zip

[SupportTeam]

Sounds like HMP SU393 did not work on this "DreamQuest Mini-PC" hardware either. btw: What was the error message?

 

[Frank.Schwarz]

Hello VG Support Team,

Attached is the event log of the computer. What do you think about me giving you a TeamViewer ID so you can check the computer yourself? Installing anything further on the computer from my side is not productive.

Thank you very much.

EvtLog.evtx

[SupportTeam]

Dialogic HMP often just does not work on such type systems. We do not recommend using such 'mini PC' type systems.

[Frank.Schwarz]

Hello VG Team, what can we do? Our customer has purchased this PC specifically for the SIP connection. He wants to use a 1-line SIP connection?

Where can I find out that these PCs are not approved?

[SupportTeam]

In general the "mini-PC" type systems that do not have CPUs and chipsets used in traditional motherboards will not work. Dialogic/Enghouse may provide more information about this, but any lists of currently officially approved hardware would be comprised of high end servers only.

Also, latest versions of Dialogic HMP only work with "Server" class operating systems.