Request for Assistance: Google TTS and STT not working in VoiceGuide 7.7.10

[Maciej Zasadzki ADVICOS]

We installed VoiceGuide 7.7.10, but the service is not responding – it does not generate prompts and does not listen within voice modules.

The same scenario that worked in version 7.6 is no longer working in this version.

We are attaching the scenario and the logs, and we would appreciate any guidance on what might have changed compared to version 7.6.x.

1018_0525_vgEngine.txt

asr_test.vgs

[Maciej Zasadzki ADVICOS]

I have conducted additional tests on a separate computer, and the same issue persists – there is no communication with Google.

[SupportTeam]

We will forward to your registered email address the download link for v7.7.10 that includes the Google Cloud Speech-To-Text and Text-To-Speech integration modules.

Some external paid service based STT/TTS integrations are not included in publicly downloadable versions software. You need  to contact sales@voiceguide.com to discuss your requirements (which service you need to use etc).

In your case we can now see that you have been using Google Cloud STT/TTS on your systems for last 6 years now with previous versions of VoiceGuide, and we have been instructed to provide the download link that has those integration modules to you direct.

 

To change to a different version of VoiceGuide:

1. Stop VoiceGuide Service. VoiceGuide can be stopped by clicking on the VoiceGuide Service Monitor in the Windows's Icon Tray on bottom right of the taskbar and selecting "Stop".
2. Exit all VoiceGuide programs. This  includes the Service Monitor applet in the Icon Tray area in bottom right of the screen,  as well as the Script Designer, Line Status Monitor, etc.
3. Do NOT uninstall the previous VoiceGuide installation.
4. Stop the Dialogic service using the Dialogic Configuration Manager (DCM), or Windows' Services Applet.
5. Run the VoiceGuide install and install into same directory as existing installation.
6. Start VoiceGuide service.

Note: Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, etc) and will not remove any of users script or sound files, and will not remove any log files etc.