VG test installation

[HeinMaximilian]

I am trying a VG test installation on my computer. But I am told that no registry details are found.

What can I do?

Attached are the loggings from VG.

2025-06-24.zip

[SupportTeam]

ktTel trace shows that Dialogic HMP has errors starting on this system:

Quote

120 135528.156  3320         ERROR gc_start hmp

Trace also shows that you are using VMWare.

Are you running this on a VMWare Workstation, or on ESXi ?

Dialogic HMP will not work on the 'Workstation' version of VMWare as 'Workstation' does not expose access direct to hardware - which HMP needs.

You will need to run HMP and VoiceGuide direct on you main system - not in a VMWare 'Workstation'.

 

if you are using the ESXi 'bare-metal (Type 1) hypervisor' then which ESXi version are you using?

If you are using ESXi then you can try using the older version of Dialogic HMP. It is available on our Downloads page, and here is the direct link: https://www.voiceguide.com/release/DialogicHMP_for_VoiceGuide_393.zip

When uninstalling Dialogic HMP drivers do not save any configuration, and reboot the system after both uninstall and the new install.

[HeinMaximilian]

 The installation has now been performed on a local machine instead of a virtual one. However, the installation still fails. Attached is the log file.

What should i do? 

Log 2025-07-09.zip

[SupportTeam]

ktTel trace shows Dialogic HMP is not starting on this system:

078 115139.519  1240         ERROR gc_start hmp

It looks like you are using  Windows 10, and have installed Dialogic HMP SR 548

Dialogic HMP SR 548 does not work on Windows 10.

The various versions of Dialogic HMP available for download from our Downloads page have notes next to them as to for which versions of Windows they can be used with.

Please download Dialogic HMP SR 540 from our Downloads page and install that version on your system instead. 

 

To change to a different version of Dialogic HMP:

1.    Stop the Dialogic service. You can use the Dialogic Configuration Manager (DCM) to stop the service.
2.    Uninstall Dialogic HMP drivers fully (do not save configuration).
3.    Reboot machine.
4.    Install the new version of Dialogic HMP. (You need to run the installer "As Administrator". Right click on the installer .exe to bring up menu that has that option).
5.    Reboot machine.
6.    Open the Dialogic Configuration Manager (DCM) and start the Dialogic service.

Also recommend setting the Dialogic service to ‘Start Automatically’. This can be done in the Dialogic Configuration Manager (DCM).