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voice guide was working.

Windows updates were installed and it stopped working.

reinstall dcm and voiceguide even to the latest version and the problem is the same.

 

 

Br

Diego

 

 

 

0826_ktTel.zip

Doc1.docx

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We tested the latest version of VoiceGuide on the same build version of Windows (18363) and both HMP and VoiceGuide started OK with no issues.

Screenshots and traces attached.

Can you post traces created when you used the current version of VoiceGuide on your system? The traces that were posted were from a version that is over 6 years old.

 

0827_ktTel.txt

0827_1623_vgEngine_.txt

hmp_about.png.8fa6a4081da8408904feaaf18cde3087.png

 

win10_about.thumb.png.fb8772f7106ce32f39fba340a64d72ca.png

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We applied the latest outstanding Windows update to this system, and HMP and VoiceGuide still started fine. Both when starting the services manually, and when set to start automaticall on Windows startup.

Windows Update is now showing "You're up to date" message.

Traces attached below. The list of Windows updates installed on system is in the vgEngine trace file:

202913.157   8                     Win32_Fix KB4570723 <http://support.microsoft.com/?kbid=4570723> : Update (on 8/27/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4497165 <http://support.microsoft.com/?kbid=4497165> : Update (on 5/26/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4513661 <http://support.microsoft.com/?kbid=4513661> : Update (on 10/7/2019 by '')
202913.157   8                     Win32_Fix KB4516115 <http://support.microsoft.com/?kbid=4516115> : Security Update (on 10/7/2019 by '')
202913.157   8                     Win32_Fix KB4517245 <http://support.microsoft.com/?kbid=4517245> : Update (on 10/7/2019 by '')
202913.157   8                     Win32_Fix KB4521863 <http://support.microsoft.com/?kbid=4521863> : Security Update (on 10/7/2019 by '')
202913.157   8                     Win32_Fix KB4537759 <http://support.microsoft.com/?kbid=4537759> : Security Update (on 4/17/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4552152 <http://support.microsoft.com/?kbid=4552152> : Security Update (on 4/17/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4560959 <http://support.microsoft.com/?kbid=4560959> : Security Update (on 6/14/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4561600 <http://support.microsoft.com/?kbid=4561600> : Security Update (on 6/14/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4565554 <http://support.microsoft.com/?kbid=4565554> : Security Update (on 7/16/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4569073 <http://support.microsoft.com/?kbid=4569073> : Security Update (on 8/27/2020 by 'NT AUTHORITY\SYSTEM')
202913.157   8                     Win32_Fix KB4566116 <https://support.microsoft.com/help/4566116> : Update (on 8/27/2020 by 'NT AUTHORITY\SYSTEM')

 

0827_ktTel_.txt

0827_2029_vgEngine.txt

0827_2027_vgEngine.txt

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vgEngine trace shows that there is some other software on system that is using the 5060 port.

5060 is the default port that HMP needs to open to accept SIP communications. If the main SIP communications port that HMP wants to open is already used by some other software then HMP will not be able to open any SIP channels of its own on the system.

Sounds like you have other VoIP software installed on this system. Please uninstall all other VoIP software and try starting VoiceGuide service again.

 

From: https://www.voiceguide.com/vghelp/source/html/install_v7_dialogichmp.htm :

Quote

NOTE: The testing softphone MUST NOT be installed on the same system as Dialogic HMP. It must be installed on some other system. There can be no other SIP software that uses SIP 5060 port installed on same system as Dialogic HMP. Only one software can use the SIP 5060 port at a time.

 

Excerpt from vgEngine trace showing what ports are opened by other software on this system:

Quote

093611.816   9                           ------ TCP active listeners on system ------
093611.817   9                           tcp 135
093611.817   9                           tcp 445
093611.817   9                           tcp 3389
093611.818   9                           tcp 5040
093611.818   9                           tcp 5060
093611.818   9                           tcp 5061
093611.818   9                           tcp 5357
093611.818   9                           tcp 5700
093611.818   9                           tcp 5800
093611.819   9                           tcp 5900
093611.819   9                           tcp 7070
093611.819   9                           tcp 7680
093611.819   9                           tcp 17303
093611.819   9                           tcp 17304
093611.819   9                           tcp 27000
093611.819   9                           tcp 49664
093611.819   9                           tcp 49665
093611.819   9                           tcp 49666
093611.820   9                           tcp 49667
093611.820   9                           tcp 49668
093611.820   9                           tcp 49669
093611.820   9                           tcp 49672
093611.820   9                           tcp 49684
093611.820   9                           tcp 49704
093611.820   9                           tcp 49755
093611.820   9                           tcp 139
093611.820   9                           tcp 2030
093611.821   9                           tcp 8884
093611.821   9                           tcp 9012
093611.821   9                           tcp 17301
093611.821   9                           tcp 17302
093611.821   9                           tcp 17305
093611.821   9                           tcp 17306
093611.821   9                           tcp 49741
093611.821   9                           tcp 135
093611.821   9                           tcp 445
093611.821   9                           tcp 3389
093611.821   9                           tcp 5357
093611.821   9                           tcp 5700
093611.821   9                           tcp 7680
093611.822   9                           tcp 27000
093611.822   9                           tcp 49664
093611.822   9                           tcp 49665
093611.822   9                           tcp 49666
093611.822   9                           tcp 49667
093611.822   9                           tcp 49668
093611.822   9                           tcp 49669
093611.822   9                           tcp 49672
093611.822   9                           tcp 49704
093611.822   9                           tcp 49755
093611.823   9                           tcp 49670
093611.823   9                           tcp 2030
093611.823   9                           tcp 2030
093611.823   9                           tcp 2030
093611.823   9                           ------ UDP active listeners on system ------
093611.823   9                           udp 500
093611.823   9                           udp 3389
093611.823   9                           udp 3702
093611.823   9                           udp 3702
093611.823   9                           udp 4500
093611.823   9                           udp 5050
093611.824   9                           udp 5060
093611.824   9                           udp 5353
093611.824   9                           udp 5355
093611.824   9                           udp 50001
093611.824   9                           udp 58994
093611.824   9                           udp 62731
093611.824   9                           udp 137
093611.824   9                           udp 138
093611.824   9                           udp 1900
093611.824   9                           udp 59000
093611.824   9                           udp 1900
093611.825   9                           udp 58997
093611.825   9                           udp 59001
093611.825   9                           udp 500
093611.825   9                           udp 3389
093611.825   9                           udp 3702
093611.825   9                           udp 3702
093611.825   9                           udp 4500
093611.825   9                           udp 5353
093611.825   9                           udp 5355
093611.825   9                           udp 58995
093611.825   9                           udp 1900
093611.825   9                           udp 58999
093611.825   9                           udp 1900
093611.825   9                           udp 58998

 

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