VoiceGuide IVR Software Main Page
Jump to content

Timeout connecting to voiceguide service.

Recommended Posts

This looks like an older version of VoiceGuide Line Status Monitor.

Was the VoiceGuide service stopped when this happened?

Current versions of the Line Status Monitor handle the VoiceGuide service stop better, with no multiple windows like this displayed when connection to VoiceGuide server is lost.

Share this post


Link to post

Hard to say why the connection to the status monitoring service was broken. Was the status monitor running on the same system as the VoiceGuide service, or was the monitoring done from a remote machine?

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

As the VoiceGuide service was running  during this Status Monitor problem can you post the vgEngine trace log from VoiceGuide that covers the time when the status monitor stopped reading status data, and when it was restarted?

 

Current version of VoiceGuide Status Monitor shows more information in the popup message box about the nature of the connection error, so if current version of VoiceGuide was used we would be better able to tell what was the underlying use of the problem that occurred here based on the screenshot.

Share this post


Link to post

Unlikely.

Was the Line Status Monitor running on same machine as the VoiceGuide IVR service it was reporting status of? Or on some other machine?

Share this post


Link to post

Please advise on these two questions:

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

As the VoiceGuide service was running  during this Status Monitor problem can you post the vgEngine trace log from VoiceGuide that covers the time when the status monitor stopped reading status data, and when it was restarted.

Share this post


Link to post

Did restarting the Status Monitor fix the issue and the Status Monitor started showing the line status again?

Yes restarting VG and cards again solved the problem.

Part-day logs in the attachment

 

log24102019.rar

Share this post


Link to post

Have you tried just restarting the Status Monitor app? (without restarting the VoiceGuide service itself)

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×